Hi Good morning. Can anyone tell me what is exit interview and what are its procedures??? Regards Krishna
From India, Madras
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From India, Madras
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What is an Exit Interview?
In human resource terms, an exit interview is a survey conducted with an employee when they leave the company. The information from each survey is used to provide feedback on why employees are leaving, what they liked about their employment, and what areas of the company need improvement. Exit interviews are most effective when the data is compiled and tracked over time.
How are Exit Interviews conducted?
The exit interview may be conducted through a variety of methods. Some of the methods include in-person, over the telephone, on paper, and through the Internet, such as with Nobscot's WebExit.
Pros and Cons of each method of Exit Interviewing
In-Person Exit Interviews
With in-person exit interviews, an HR representative meets individually with each terminating employee.
Pros
• Can provide information regarding benefits and retrieve company property during the interview
• Gives a personal touch to each employee
• Can probe for more information on each question
Cons
• Employees may be afraid to share sensitive or negative information during an in-person interview
• For larger companies, it may be too time-consuming to interview every employee
• It's difficult to track information received verbally during an interview
Telephone Exit Interviews
Telephone Exit Interviews are conducted over the telephone by an HR Representative or an outside third-party consultant.
Pros
• Can probe for more information on each question
• Can enter data into a tracking system while conducting the interview
• Easier to schedule than in-person interviews
Cons
• Time-consuming if done in-house by an HR Representative
• Expensive if done with an outside consultant
• Employees often reluctant to verbally share sensitive or negative information
Paper and Pencil Exit Interviews
Paper and Pencil Exit Interviews are usually conducted by a form that is given to the employee on their last day or mailed to the employee's home.
Pros
• Takes less time to provide a form compared with conducting an in-person or phone interview
• Employees can share information on paper that they may be reluctant to say in person
Cons
• Return rates for exit interview forms average just 30-35%
• Difficult and time-consuming to compile and track the data from paper and pencil forms
Online Exit Interview Management Systems
Pros
• Employee self-service, so easy for HR to administer
• Employees comfortable sharing information by computer, so more honest responses
• Information automatically compiles and is tracked
• Reports available at the click of a button
• Participation rates (for WebExit customers) double that for paper and pencil exit interviews
Exit Interviews Conducted By Over 90% Of Companies
According to a study by the Society of Human Resource Management, over 90% of companies conduct exit interviews. Exit interviewing is one of the most widely used methods of gathering employee feedback.
Exit Interviews Versus Employee Satisfaction Surveys
One of the benefits of exit interviews over employee satisfaction surveys is that they are conducted when an employee is leaving. This diminishes the urgency with which a company must act on the feedback provided in the exit interview. With employee surveys, it's imperative to act on the results of the employee satisfaction surveys as quickly as possible. Once you provide employees the opportunity to tell you where the problems are, they expect immediate action on those problems. With exit interviews, you have a greater opportunity to review the data and look for trends over time. Employers can take action on problem areas as they see fit without causing further concern among employees.
Post Employment Exit Interviews
One of the newest fads is conducting the exit interview after the employee has been gone from the company for 3 or 6 months. The theory behind this strategy is that the employee will have a better perspective on things once they have had a chance to reflect on their employment. Therefore, the employee is expected to provide more valuable information in an exit interview if it is held six months after employment. In research that Nobscot has conducted, this theory has yet to hold up. The majority of companies that have tried these kinds of Post-Employment exit interviews found that the results were similar to those conducted immediately upon termination. Additionally, it's difficult and time-consuming to reach employees this far after employment has discontinued.
Generally, you can expect to get the most valuable information by exit interviewing a few days before or after an employee leaves the company. The employee's employment experiences are fresh in their mind, and they are usually happy to express their final thoughts before leaving the company.
Regards
From India, Hyderabad
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In human resource terms, an exit interview is a survey conducted with an employee when they leave the company. The information from each survey is used to provide feedback on why employees are leaving, what they liked about their employment, and what areas of the company need improvement. Exit interviews are most effective when the data is compiled and tracked over time.
How are Exit Interviews conducted?
The exit interview may be conducted through a variety of methods. Some of the methods include in-person, over the telephone, on paper, and through the Internet, such as with Nobscot's WebExit.
Pros and Cons of each method of Exit Interviewing
In-Person Exit Interviews
With in-person exit interviews, an HR representative meets individually with each terminating employee.
Pros
• Can provide information regarding benefits and retrieve company property during the interview
• Gives a personal touch to each employee
• Can probe for more information on each question
Cons
• Employees may be afraid to share sensitive or negative information during an in-person interview
• For larger companies, it may be too time-consuming to interview every employee
• It's difficult to track information received verbally during an interview
Telephone Exit Interviews
Telephone Exit Interviews are conducted over the telephone by an HR Representative or an outside third-party consultant.
Pros
• Can probe for more information on each question
• Can enter data into a tracking system while conducting the interview
• Easier to schedule than in-person interviews
Cons
• Time-consuming if done in-house by an HR Representative
• Expensive if done with an outside consultant
• Employees often reluctant to verbally share sensitive or negative information
Paper and Pencil Exit Interviews
Paper and Pencil Exit Interviews are usually conducted by a form that is given to the employee on their last day or mailed to the employee's home.
Pros
• Takes less time to provide a form compared with conducting an in-person or phone interview
• Employees can share information on paper that they may be reluctant to say in person
Cons
• Return rates for exit interview forms average just 30-35%
• Difficult and time-consuming to compile and track the data from paper and pencil forms
Online Exit Interview Management Systems
Pros
• Employee self-service, so easy for HR to administer
• Employees comfortable sharing information by computer, so more honest responses
• Information automatically compiles and is tracked
• Reports available at the click of a button
• Participation rates (for WebExit customers) double that for paper and pencil exit interviews
Exit Interviews Conducted By Over 90% Of Companies
According to a study by the Society of Human Resource Management, over 90% of companies conduct exit interviews. Exit interviewing is one of the most widely used methods of gathering employee feedback.
Exit Interviews Versus Employee Satisfaction Surveys
One of the benefits of exit interviews over employee satisfaction surveys is that they are conducted when an employee is leaving. This diminishes the urgency with which a company must act on the feedback provided in the exit interview. With employee surveys, it's imperative to act on the results of the employee satisfaction surveys as quickly as possible. Once you provide employees the opportunity to tell you where the problems are, they expect immediate action on those problems. With exit interviews, you have a greater opportunity to review the data and look for trends over time. Employers can take action on problem areas as they see fit without causing further concern among employees.
Post Employment Exit Interviews
One of the newest fads is conducting the exit interview after the employee has been gone from the company for 3 or 6 months. The theory behind this strategy is that the employee will have a better perspective on things once they have had a chance to reflect on their employment. Therefore, the employee is expected to provide more valuable information in an exit interview if it is held six months after employment. In research that Nobscot has conducted, this theory has yet to hold up. The majority of companies that have tried these kinds of Post-Employment exit interviews found that the results were similar to those conducted immediately upon termination. Additionally, it's difficult and time-consuming to reach employees this far after employment has discontinued.
Generally, you can expect to get the most valuable information by exit interviewing a few days before or after an employee leaves the company. The employee's employment experiences are fresh in their mind, and they are usually happy to express their final thoughts before leaving the company.
Regards
From India, Hyderabad
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Hi... Kindly find the attached file - Exit Interview Format.
From India, Mumbai
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From India, Mumbai
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Understanding Exit Interviews
An exit interview is the process of interviewing an employee who is leaving their current job. Actually, an exit interview is costly, and fewer organizations follow the steps of these interviews. Through the exit interview, the employer wants to understand why the attrition rate of employees in the organization is high. What are the major causes that make employees unable to sustain their careers within this organization? The Trainer/HR Manager provides a questionnaire in which the employee details and reasons for leaving the job also need to be mentioned. Through this, the employer gains insight into the main reasons behind the high turnover rate and works towards minimizing it by implementing solutions to these problems.
Thanks & Regards,
Vikas Ranjan
From India, Bangalore
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7An exit interview is the process of interviewing an employee who is leaving their current job. Actually, an exit interview is costly, and fewer organizations follow the steps of these interviews. Through the exit interview, the employer wants to understand why the attrition rate of employees in the organization is high. What are the major causes that make employees unable to sustain their careers within this organization? The Trainer/HR Manager provides a questionnaire in which the employee details and reasons for leaving the job also need to be mentioned. Through this, the employer gains insight into the main reasons behind the high turnover rate and works towards minimizing it by implementing solutions to these problems.
Thanks & Regards,
Vikas Ranjan
From India, Bangalore
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Effective employee retention strategies-BPO. doc