Hello, everyone.
I am conducting research on reward strategies and retention techniques in call centers in India. Could you please provide me with information on how employees in call centers are rewarded and what measures are taken by the HR team to minimize the problem of attrition?
Thanks :)
Tarun Gagwani
From India, Delhi
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2I am conducting research on reward strategies and retention techniques in call centers in India. Could you please provide me with information on how employees in call centers are rewarded and what measures are taken by the HR team to minimize the problem of attrition?
Thanks :)
Tarun Gagwani
From India, Delhi
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Dear Tarun,
Rewards & Recognition - Quarterly, we have a ceremony where a set of awards and certificates are presented to achievers, best team players, best teams, upcoming stars, etc.
A good growth plan - I developed a concept during my BPO experience when attrition had become a major concern. I came up with a concept called IDP (Internal Development Programme). Here, employees are evaluated monthly on some basic factors. Every quarter, 10-20 employees are identified to be groomed through trainings. These employees become eligible for IJP (Internal Job Posting), meaning only they can move to the next level. This concept has been beneficial: regular assessment to identify performance degradation monthly, grooming of employees, and improved performance throughout the year as they understand that each month's performance impacts IDP & IJP.
Certification sponsorships - such as Six Sigma, Black Belt, Green Belt. Employees can complete these certifications, and if they have been with the organization for at least 1 year, the company will finance their certification. Eligibility criteria for this may vary among organizations.
Panel of SPOCs - We have panels in upper, middle, and lower management where employees are identified as part of the panel from all levels.
From India, New Delhi
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Rewards & Recognition - Quarterly, we have a ceremony where a set of awards and certificates are presented to achievers, best team players, best teams, upcoming stars, etc.
A good growth plan - I developed a concept during my BPO experience when attrition had become a major concern. I came up with a concept called IDP (Internal Development Programme). Here, employees are evaluated monthly on some basic factors. Every quarter, 10-20 employees are identified to be groomed through trainings. These employees become eligible for IJP (Internal Job Posting), meaning only they can move to the next level. This concept has been beneficial: regular assessment to identify performance degradation monthly, grooming of employees, and improved performance throughout the year as they understand that each month's performance impacts IDP & IJP.
Certification sponsorships - such as Six Sigma, Black Belt, Green Belt. Employees can complete these certifications, and if they have been with the organization for at least 1 year, the company will finance their certification. Eligibility criteria for this may vary among organizations.
Panel of SPOCs - We have panels in upper, middle, and lower management where employees are identified as part of the panel from all levels.
From India, New Delhi
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Dear Bennett,
Thanks for your valuable contribution. Can you help me with this equation:
Reward package = Monthly pay + performance incentives + Sodexo vouchers + bonus + sponsored team outings + ................
I mean, what are the current trends regarding rewards in BPOs? How do they exploit the term "Golden Handcuffs"?
Cheers,
Tarun
From India, Delhi
Acknowledge(0)Amend(0)
Thanks for your valuable contribution. Can you help me with this equation:
Reward package = Monthly pay + performance incentives + Sodexo vouchers + bonus + sponsored team outings + ................
I mean, what are the current trends regarding rewards in BPOs? How do they exploit the term "Golden Handcuffs"?
Cheers,
Tarun
From India, Delhi
Acknowledge(0)Amend(0)Join Our Community and get connected with the right people who can help. Our AI-powered platform provides real-time fact-checking, peer-reviewed insights, and a vast historical knowledge base to support your search.
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