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Dear HR fraternity,
I want to open discussion on the issue that I am facing and perhaps many professional in their careers.
I have 4 years of experience as HR in IT industry, I worked for two IT companies that are ISO and CMM certified. This gave me an opportunity to work to design and implement HR policies on par with the quality process and procedures.

Recently I have changed my company and joined with another IT company. At the time of joining it was told to me that the company wants to build polices in HR department and want to go for the quality certification. I thought, I can implement the concepts which I have learned in my career and it is an opportunity for me to design some good policies.

After my joining I found that the company doesn't have even some basic HR policies such as working hrs, leave policy and appraisal policy etc. and I don't have any work to do.


On the other hand my reporting head, who is associated with the company since from the incorporation date aged bit old feels what he says it is right. He maintains and implements the things as he likes and his interest/mood toward the employee.

This is keeping in a situation where I am unable to open my mouth and talk to any employee. So my position is almost dumb. He in fact treats his sub-ordinates very ill and often he claims himself as monarch.

The management is very good and the organization is very fast growing with head count of 180 employees on rolls at this time. At times I feel I am cheated. I have lot of ideas but not getting opportunity. When I spoke with few of my other colleagues they express similar view about our head.



I request all my HR-Colleagues to treat it as a case study and give your suggestions.

Srisairam.

From India, Secunderabad
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This type of situation occurs in many organizations. If your org is good and fast-growing, it means your management is a bit smart and can handle this thing very cleverly. So if I were in your place, I would just go and inform the behavior of your senior. I would not go all alone there; I took all dissatisfied employees with me and complained about the senior to the management.
From India, Bombay
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Hang in there my dear friend, this is part of the industry and it will change in time. 180 employees dont meet your MAnager on a daily basis, they interact with you! Stand up and make the change.
From India, Thana
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Dear Caltex, He keeps on watching who is meeting me and asks what I spoke with them and he always sounds negative to my replay. It is faced by the other employees also, who are reports to him.
From India, Secunderabad
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Two citations:

He is concerned.

He is insecure about losing his hold on things. I think you should have a "Sit Down" with him and finish it off. I am sure that somewhere in him, he is a very good human being.

From India, Thana
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I have exactly the similar situation but the only difference is that here my boss is the company MD himself. He would always poke his nose in every matter. He will not allow me to interact with anyone. Even now when I would go for an interview they are asking me what is my job role. So what should I do?
From India, Calcutta
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Hi Sai,

Though your problem seems to be very big, actually it is not that big. When I met HR colleagues from other industries in a meeting, many of them have a similar problem. If I were in your situation, I would respect my vertical head, who is experienced and well-versed in the organization's culture. I think his behavior is somehow linked to your organization's cultural demands.

Many times, in growing organizations, they have a different role in mind during recruitment, but priorities will change quickly as per their business needs. Time will solve your problem. Wait for the time to project your HR plans and how they help the organization function smoothly in front of your management, making them understand the need for HR policies.

I wish you will get your time soon... Finally, learn good things from your head; they may help you in your future.

Regards,
svkuppili

From India, Hyderabad
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Hi,

It is really very difficult when the top person in the company doubts you, making the working environment almost unbearable. If I were in your place, I would never work for such a person. As you mentioned, they do not have the basic policies incorporated into the organization, so how can you consider this a good and growing organization? It is not a good place to work. You had significant exposure in your previous company, and here you are just making that experience "Good for Nothing." Before leaving the organization, give it one last chance to improve the situation. If you see no chance of improvement, explore new horizons and make your experience worthwhile by joining a truly growing company.

Regards, Sunil Singhal 9891127425

From India, Solan
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Sunil,

The whole idea of posting the case study is to seek opinions to face the problem, rather than going away from it. Even if I leave the organization, someone else who is going to replace me in this position will face the same problem.

In some cases, the HR will have a commitment period with the company, and the management won't allow them to leave the company during the commitment period.

Regards,
Sai

From India, Secunderabad
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Hi,

I would suggest that if no one in your company has taken the step, then you should take it. Go to your CEO with your positive ideas and your policies, and do so with full confidence. It is not always that we get some work. Sometimes, it is great to change the whole system rather than making it work systematically.

Regards,
Gopi

From India, Ahmadabad
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Dear Sai,I feel ; there is lots of things for you to do in this company and keeping that aspect only you have accepted this offer so now do not look back and give your best so that people working in this organisation will feel th change and automatically you will get recognition.I feel; your superior is a person who wants to handle the whole kingdom on his own wish ans will so do not worry ...1st observe his behavior pattern you will slowly slowly catch his drawbacks or limitations.. and try to help him so that you will earn his trust...and then implement the way you want to polish this company...if still this doesn't work then as you said your management is good; so make thm aware of the situation and your incapability because of your superiors moody or split personality. Ask your management or sit with them and get to know your authorities; before going to attend such meeting be ready with your plans and future working which will help management to give a serious thought.Regards,Vaijayanti
From India, Mumbai
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1. Don't panic. Things like this usually occur.

2. Make it a point to express yourself. Your manager might not know the habits of other companies; make him aware.

3. Escalate if point 2 doesn't work.

4. Find another job if all the above don't work. Remember, you work for yourselves and have a right to stay content.

From India, Bangalore
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This is very common. I think you should discuss with your boss and make him understand about today's trends and HR's role in an organization. Through your repeated discussions and suggestions, he may change. It is all about his insecurity, which you can address through repeated suggestions and discussions.

Regards,
Krishna
Everonn

From India, Madras
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I think there is a bit of ego clash between two of you. You have worked in good companies hence you feel that whatever you know or say is right and on the other hand there is this fellow who is with the organization since its inception and is also bit more experienced then you…and he feels that whatever he does is correct.

Remember few things:

1)It doesn't matter what you know or have learned…important is, “What is in the interest of a company”?
2)No two companies are same and hence the needs and expectations of each company is different. They have different vision and different goals.
3)You cannot just recreate all the policies and processes that you have learned. You need to identify which process is required by the company.
4)At the end, you need to convince your reporting manager, how your processes and policies can help the company to generate more profit or save more money or how this can help in motivating and retaining employees.

Other than that everything is just theory and irrelevant.

I hope this will help.

Thanks and Regards
Sanjeev

From India, Mumbai
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Hi,

As I went through the case, it is clear that politics prevailing in your organization is very high. I think the top management and your reporting head may have some good rapport personally. At the same time, I think it's better to come out with some training programmes describing your quality policies. I may suggest that you may move further not by moving directly to the top management but by an indirect approach that brings this issue to the top management.

All the best.

From India, Coimbatore
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Hi Srisairam,

Greetings for the day!

I have gone through the entire thread and I appreciate the suggestions put forward by the fellow members of the HR fraternity. I would just like to add a few points from my side.

1. If you want to change a system, you have to be a part of the system and then bring about a change.
2. I would not suggest you escalate the problem to the higher management at this juncture of your career as you have just joined the organization, and you need to hang on for some time and prove yourself so that management has enough confidence in you.
3. The person to whom you are reporting is definitely feeling insecure, and be sure that even he knows that you are qualified and capable. That is exactly the reason why he is keeping you away from the employees. But he is a senior employee of the company, and he will also resist any change that you will try to bring in. So, my advice to you is to give him a picture that you are here to learn from him the tricks of the trade and treat him like a teacher, not a boss. I know it's easier said than done, but once you gain his confidence, you can put forward the changes you want to bring in.

All the best! I hope my post makes sense to you.

From India, Pune
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Hi,

In my opinion, in this situation, you have only two options left with you:

1) Sit with him, talk to him, make him understand your position and role, and what his role and what time demands. Change is always resisted by senior employees, so his behavior is like this. Now it's up to you how you play a role of a change manager.

2) Approach your top management, stating your problem and how it can affect the organization. I am sure if it's a growing organization, they will understand the importance of such issues.

You are in a better position to take a call on what to do after scanning your environment. Take steps accordingly.

Good luck.

Regards,
Shilpi

From India, New Delhi
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As you have understood that your reporting head is not cooperative, you need to put down all the policies in the form of a manual and present it formally to the MD of the organization. During your interaction with him, be shrewd to observe him in all aspects and his response. Also, take his approval on the manual and then circulate it to all the employees. This would be your very first step of achievement.

Try to meet the management as frequently as possible. Your thoughts have to be put forward to your management. Attending weekly meetings, etc., and putting forward your ideas can bring about a positive change. Then the implementation would seem possible.

Think of yourself as a business partner. Take an active part in staffing solutions, employee relations, bringing about teamwork, and upward communication. Be assertive about all your actions and, most importantly, POSITIVE.

Wishing you all the very best.

Regards,

From India, Bangalore
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Hi All,

I am so happy with the response I got from all my HR colleagues. I would like to thank all the members for their valuable suggestions. I believe that each stage of life gives us an opportunity to learn. As most of you suggested, I will keep my cool and try my level best to contribute to the organization.

Regards,
Sai

From India, Secunderabad
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Hi,

Wherever you go, you will find different problems. Problems are the lessons that help us take the next step on the career ladder. In my current organization, I too faced a similar kind of problem. After some time, I came to realize that by arguing, we can't make that situation in our favor. So, for the time being, obey whatever he says. Once you realize that he is impressed with your work and has faith in you, then start doing exactly what you wanted to do earlier.

Hope it may help.

From India, Madras
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I was also facing a similar problem; I was recruited for HR, but I was working as an Explosives Manager. Be patient; the time will come when there will be lots of HR issues that you have to handle, as there will be grievances from the employees. In my case, problems kept coming from the employees' side, and I was told to take care of employees' grievances through HR coordination from the head office. I learned a lot while I was handling explosives, and I would proudly say that I have learned many things out there as well.

My only advice: be patient; wait for your turn. Opportunity will come.

By Sujit

From India, Guwahati
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Dear Mr. Srisairam,

My suggestion would be, you have identified the problem very well. Now start finding the solution using your previous experience. You have the opportunity to experiment with things. Try to stay focused and show your performance.

Regards,
Raghavendra
:icon10:

From India, Bangalore
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Hello,

You indeed have many sympathizers!

Let us be objective and rational about the entire situation.

1. Your career is just four years at this stage, and this is your second employer.
2. Whoever told you that HR is a path of roses? You seem to be learning your first lesson that reality can be (and usually is) harsh and not always pleasant and enjoyable.
3. There will always be obstacles in every career. A major part of learning and personal skills needs to be applied to bringing about changes and conditioning the system to take it to the ideals that you (and your organization) have set.
4. Like Ms. Chakravarti has correctly said, to change the system you have to be a part of the system. If you feel that you have been cheated, that's an extra load you will be carrying that will make your efforts ineffective.
5. There are no easy solutions. Career progression is a struggle that involves changing mindsets, converting resistance to cooperation, hostility to alignment, and finally creating a kind of synergy for greater organizational good!

I doubt if the institutes even emphasize such aspects. The very challenge (and the satisfaction) lies in the value addition one can bring about to any situation that is not of his/her making.

Those who get frustrated with the enormity of efforts that are needed, who do not succeed always and fast, who tend to blame the system ultimately find themselves in the losers' camp. It is too early in your stage of the career to feel blocked by a rigid mindset of a peculiar boss.

Either you work with him, change him, or work around him, succumb to his dictates or whatever, unless you neutralize him, as it were, your progress in the career will be thwarted by your limitations.

You always have the choice to quit, but you wouldn't do that every time you encounter an obstacle! It is, therefore, best to give every such situation a reasonable amount of time and extraordinary inputs in terms of skills and efforts and finally, if you are convinced (professionally, rationally, and objectively), then start looking for a suitable organization. Perhaps you will find one, but the sense of achievement and satisfaction of having transformed a situation will have to wait to come your way! Swimming against the current is challenging, and lesser mortals do not take it!

Think deeply about all this. We all have selected a very challenging area - HR, as our careers where rewards mostly may be non-monetary, may take time to arrive but when they do arrive, the recognition and satisfaction they bring along is so great that others will hold you in awe!

After all, dealing with human beings is NOT an easy thing and to be able to convert inaction to action, low morale to high morale is an achievement of high order!

Finally, no, you are not cheated. You are being invited to face the real challenges of the profession early. The providence may have chosen you to go far in life!

Cheer up.

Samvedan
July 16, 2008

From India, Pune
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Hi,

I believe the similar situation exists everywhere. The only thing is how to manage it. This also does not mean that you should accept the thing as it is. If your reporting head is not listening, talk to the management directly. It might help.

Regards,
Govind

From India, Mumbai
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Hi there!

What you shared with us is almost happening in all developing companies, I believe. Initially, I was posted as an HR Officer of the company. I was told to create systems and implement new ideas and stuff like that. I became very enthusiastic and came running to this company to join from Chennai (my hometown) to Coimbatore.

After coming here, I saw there are no rules, no policies, nothing up to the company standards. I thought of creating everything, but the chief, an old person inexperienced in this industry, treats everyone like government employees and believes whatever he says is the company's policy.

I feel totally stuck in this company. Everything is happening without my knowledge, and all the employees feel that these stupid policies are created by me. Every day, I receive complaint emails, hateful emails, and too many resignation letters. I'm planning to quit, but it has only been three months since I joined this company.

I was directly selected by the Chairman, but after my recruitment, he didn't bother for any kind of official meeting with me.

Sharing all these issues with all of you, I feel relaxed... far away from home, I think I came here to be fooled by the old folks.

Be well,

Suhashini.

From India, Tiruppur
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Do not lose hope now and try to get some yeses from the senior. See if at least you can get something positive out of it. Meanwhile, work with his boss or somebody more senior than him; that could help you to do something later. This all needs some time, at least on the line six months. So make a plan like this, and always have a plan B or plan C to quit and go for a new job. The only thing is you should try your best before doing that so that you will not repent that you could have done better. Plan what you could do. If it's not working out, it's okay. Obstacles are the ones you should try to overcome and go on. So try and not worry about the results.
From India, Madras
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After going through the whole case, I can say that right now you should sit with your senior and make him understand your ideas. Explain the benefits of implementing those ideas. On the other hand, indirectly approach your top management and send your ideas and views to them as well. If the ideas are really good and fruitful for the company, I think they will definitely follow you.
From India, Bangalore
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Dear all,

From the discussions, these kinds of situations are evident in all organizations. I am not from HR, but I closely work with all departments. My job involves decision-making and tasking on a daily basis, and oversight happens regularly. I felt like a joker with nothing to do. This situation exists in all companies, whether small or big.

That was when I understood the importance of interpersonal skills. You need to smartly interpret and interact with seniors, peers, and subordinates. Ninety percent of any job in this world is all about dealing with people; the remaining 10% is the knowledge and skillsets you possess.

I decided to follow my boss's lead and slowly started implementing my ideas one by one. Believe me, everything is now completely in my hands. It took about 1.5 years for this transformation to occur. Now, my boss doesn't interfere with me, and he is unaware of the micro-level activities. These micro-level activities pave the way for decision-making at a higher level, and now he has recommended that I be given independent charge.

Sairam: Proceed as advised by that problematic person. It is challenging to change an elderly individual's ways. Begin implementing your plans gradually. Strategize and continue updating your ideas until then. All you need is patience and determination, especially if you are passionate about your plans and ideas. I am confident you will succeed. Always remember, 90% of any job involves how you interact with people. ALL THE BEST!!

Do email me if you need help at a micro-level!


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First of all, keep reading articles in your field, e.g., HR. Secondly, find out about other activities in HR within your organization. Simultaneously, attend interviews for other good places where HR is well-functioning.

Yesterday, on 16/07/08, I went for an interview for an HR position with HR IR responsibilities similar to my current role. My appointment was fixed for 1:30 p.m., and I arrived before that. I had a meeting scheduled with the LIC Manager at 4 p.m. regarding the Leave Encashment scheme for my current organization. At 3:15 p.m., the HR representative did not come to me. I had to call the consultant to inform her that I was the only candidate, and only then did she come, looking unenthusiastic.

The interview lasted for 35 minutes, and finally, I was asked, "what would be your profile?" Can you imagine the situation I was in by then?

In June 2008, I was called for an HR IR executive position in a big retail company named P. During the interview, I was informed about a Training HR Executive role.

From India, Ahmadabad
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This case study is more interesting to me. You know what... I have been facing the same problems until now. I tried to think a lot about this, but I fail to get the answer. I believe this mostly happens when the head is not professional in that position, and the subordinate is professional, so they are not ready to see you make the right decision for fear of their position.

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Hi Friends,

I am so impressed with the suggestions posted by all our HR friends. Any profession is challenging. Success is not by chance; it is a choice. It should be achieved with patience and good planning.

Remember, your boss reached the commendable stage after a long wait. Instead of trying for a change in your boss or organization, please wait and observe the situation carefully. On the other side, watch your boss's style of functioning. Prepare yourself mentally. If given the opportunity, how are you going to respond to the same situation that your boss handled?

Always feel fresh about yourself. Do your duty to the best of your capability, even if you are getting fewer opportunities.

I wish you all the best.

SVkuppili

From India, Hyderabad
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Dear Sri,

Just hold on, wait for the right opportunity, keep focusing on your basics, and prepare a file with your interpretation and proposed changes. Present your findings along with the issues you are facing with your boss to your director. I am confident this approach will help you achieve the desired results.

From India, Madras
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