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The Emotional Competence Framework

Generic EQ competence framework

ท Personal competence - self-awareness, self-regulation, self-motivation

ท Social competence - social awareness, social skills

Personal Competence

SELF - AWARENESS


Emotional awareness: Recognizing one’s emotions and their effects. People with this competence:

• Know which emotions they are feeling and why

• Realize the links between their feelings and what they think, do, and say

• Recognize how their feelings affect their performance

• Have a guiding awareness of their values and goals

Accurate self-assessment: Knowing one’s strengths and limits. People with this Competence are:

• Aware of their strengths and weaknesses

• Reflective, learning from experience

• Open to candid feedback, new perspectives, continuous learning, and self-development

• Able to show a sense of humor and perspective about themselves

Self-confidence: Sureness about one’s self-worth and capabilities. People with this competence:

• Present themselves with self-assurance;

• Can voice views that are unpopular and go out on a limb for what is right

• Are decisive, able to make sound decisions despite uncertainties and pressures



SELF - REGULATION



Self-control: Managing disruptive emotions and impulses. People with this competence:

• Manage their impulsive feelings and distressing emotions well

• Stay composed, positive, and unflappable even in trying moments

• Think clearly and stay focused under pressure

Trustworthiness: Maintaining standards of honesty and integrity. People with this competence:

• Act ethically and are above reproach

• Build trust through their reliability and authenticity

• Admit their own mistakes and confront unethical actions in others

• Take tough, principled stands even if they are unpopular

Conscientiousness: Taking responsibility for personal performance. People with this competence:

• Meet commitments and keep promises

• Hold themselves accountable for meeting their objectives

• Are organized and careful in their work

Adaptability: Flexibility in handling change. People with this competence:

• Smoothly handle multiple demands, shifting priorities, and rapid change

• Adapt their responses and tactics to fit fluid circumstances

• Are flexible in how they see events

Innovativeness: Being comfortable with and open to novel ideas and new information.People with this competence:

• Seek out fresh ideas from a wide variety of sources

• Entertain original solutions to problems

• Generate new ideas

• Take fresh perspectives and risks in their thinking

SELF - MOTIVATION

Achievement drive: Striving to improve or meet a standard of excellence. People with this competence:

• Are results-oriented, with a high drive to meet their objectives and standards

• Set challenging goals and take calculated risks

• Pursue information to reduce uncertainty and find ways to do better

• Learn how to improve their performance

Commitment: Aligning with the goals of the group or organization. People with this competence:

• Readily make personal or group sacrifices to meet a larger organizational goal

• Find a sense of purpose in the larger mission

• Use the group.s core values in making decisions and clarifying choices

• Actively seek out opportunities to fulfill the group’s mission

Initiative: Readiness to act on opportunities. People with this competence:

• Are ready to seize opportunities

• Pursue goals beyond what.s required or expected of them

• Cut through red tape and bend the rules when necessary to get the job done

• Mobilize others through unusual, enterprising efforts

Optimism: Persistence in pursuing goals despite obstacles and setbacks. People with this competence:

• Persist in seeking goals despite obstacles and setbacks

• Operate from hope of success rather than fear of failure

• See setbacks as due to manageable circumstance rather than a personal flaw

Social Competence

SOCIAL AWARENESS

Empathy: Sensing others feelings and perspective, and taking an active interest in their concerns. People with this competence:

• Are attentive to emotional cues and listen well

• Show sensitivity and understand others perspectives

• Help out based on understanding other people’s needs and feelings

Service orientation: Anticipating, recognizing, and meeting customers needs. People with this competence:

• Understand customers needs and match them to services or products

• Seek ways to increase customers. satisfaction and loyalty

• Gladly offer appropriate assistance

• Grasp a customer’s perspective, acting as a trusted advisor

Developing others: Sensing what others need in order to develop, and bolstering their abilities. People with this competence:

• Acknowledge and reward people’s strengths, accomplishments, and development

• Offer useful feedback and identify people’s needs for development

• Mentor, give timely coaching, and offer assignments that challenge and grow a person’s skills.

Leveraging diversity: Cultivating opportunities through diverse people. People with this competence:

• Respect and relate well to people from varied backgrounds

• Understand diverse worldviews and are sensitive to group differences

• See diversity as opportunity, creating an environment where diverse people can thrive

• Challenge bias and intolerance

Political awareness: Reading a group’s emotional currents and power relationships. People with this competence:

• Accurately read key power relationships

• Detect crucial social networks

• Understand the forces that shape views and actions of clients, customers, or Competitors

• Accurately read situations and organizational and external realities

SOCIAL SKILLS

Influence: Wielding effective tactics for persuasion. People with this competence:

• Are skilled at persuasion

• Fine-tune presentations to appeal to the listener

• Use complex strategies like indirect influence to build consensus and support

Communication: Sending clear and convincing messages. People with this competence:

• Are effective in give-and-take, registering emotional cues in attuning their

message

• Deal with difficult issues straightforwardly

• Listen well, seek mutual understanding, and welcome sharing of information fully

• Foster open communication and stay receptive to bad news as well as good

Leadership: Inspiring and guiding groups and people. People with this competence:

• Articulate and arouse enthusiasm for a shared vision and mission

• Step forward to lead as needed, regardless of position

• Guide the performance of others while holding them accountable

• Lead by example

Change catalyst: Initiating or managing change. People with this competence:

• Recognize the need for change and remove barriers

• Challenge the status quo to acknowledge the need for change

• Champion the change and enlist others in its pursuit

• Model the change expected of others

Conflict management: Negotiating and resolving disagreements. People with this competence:

• Handle difficult people and tense situations with diplomacy and tact

• Spot potential conflict, bring disagreements into the open, and help deescalate

• Encourage debate and open discussion

• Orchestrate win-win solutions

Building bonds: Nurturing instrumental relationships. People with this competence:

• Cultivate and maintain extensive informal networks

• Seek out relationships that are mutually beneficial

• Build rapport and keep others in the loop

• Make and maintain personal friendships among work associates

Collaboration and cooperation: Working with others toward shared goals. People with this competence:

• Balance a focus on task with attention to relationships

• Collaborate, sharing plans, information, and resources

• Promote a friendly, cooperative climate

• Spot and nurture opportunities for collaboration

Team capabilities: Creating group synergy in pursuing collective goals. People with this competence:

• Model team qualities like respect, helpfulness, and cooperation

• Draw all members into active and enthusiastic participation

• Build team identity, esprit de corps, and commitment

• Protect the group and its reputation; share credit

Cheers

Deepali

From India, Delhi
dplbhr
5

Hi Apoorva
Thanks a lot.......
EI or any Psychological test are administered by a trained person…..
Moreover the Profile writing (Analysis of the test) is a highly professional work……as persons career depends upon the test….
It requires a lot of practise....
Some Psychological test requires License even....
Cheers
Deepali

From India, Delhi
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