Hi members
I have to organize an In house training for DSE'S on Improving their soft skills while handling customers. Can u guyz suggest me some working tips regarding my query.
PLS MEMBERS ITS URGENT AND WANT UR EARLY RESPONSE....
Thanks
Jsharma
From India, Jaipur
1I have to organize an In house training for DSE'S on Improving their soft skills while handling customers. Can u guyz suggest me some working tips regarding my query.
PLS MEMBERS ITS URGENT AND WANT UR EARLY RESPONSE....
Thanks
Jsharma
From India, Jaipur
Hi, Exactly what help you required? Would you like us to suggest some Trainers Name............... Plz revert back. Regards, Samrodha
From India, Mumbai
From India, Mumbai
hi
actually i have to organize it by my own thts why i have nt asked to go for external trainers. This is a sort of Internal training on a small basis just to groom our DSE's. thts y i need some tips which i can use to groom dem. If u pls suggest me something that will be highly appreciated.
Jsharma
From India, Jaipur
actually i have to organize it by my own thts why i have nt asked to go for external trainers. This is a sort of Internal training on a small basis just to groom our DSE's. thts y i need some tips which i can use to groom dem. If u pls suggest me something that will be highly appreciated.
Jsharma
From India, Jaipur
Dear J
Soft skills necessarily entails --Presentation skills and Grooming
Grooming -what it is? how one should groom oneself for their respective job? It includes basic hygiene--like having a bath everyday, use of deo,shaving daily;wearing neat, clean and ironed clothes,hair cut and hair style....
Under clothes--men--what kind of clothes they shoud wear-shirt, trousers, socks,handkerchief,jewellery,shoes-their kind and polished. wht armament they should carry when they go calling on a customer.
Similarly,for women................
How they should speak/interact with the customers. Manners they should follow.
Ihave tried to make a comprehensive list according to your requirements.
Hope it will help you.
Luck
Vini
From India, Mumbai
Soft skills necessarily entails --Presentation skills and Grooming
Grooming -what it is? how one should groom oneself for their respective job? It includes basic hygiene--like having a bath everyday, use of deo,shaving daily;wearing neat, clean and ironed clothes,hair cut and hair style....
Under clothes--men--what kind of clothes they shoud wear-shirt, trousers, socks,handkerchief,jewellery,shoes-their kind and polished. wht armament they should carry when they go calling on a customer.
Similarly,for women................
How they should speak/interact with the customers. Manners they should follow.
Ihave tried to make a comprehensive list according to your requirements.
Hope it will help you.
Luck
Vini
From India, Mumbai
Hi JSharma,
Find below an outline that you can elaborate on...
Presentation skills
Pre preparation
Body language and mannerism
Importance of "First Impression"
Opening and closing a presentation
Verbal and Non verbal communication
Barriers in Communication and overcoming them
Listening skills
Building positive attitude as your driving force so as to handle negativities like rejections
Time Management
Sales
Understanding customer needs
Know your Company, product and competition
Customer Service
What is Customer Service and why is it important
How to provide right Customer Service
Types of Customers
Handling different Customers
Educating Customers on our Product, schemes and services.
Assertive behavior to help turn customers around
Taking advantage of sales opportunities
Create a positive climate
Deliver Value
Communication should work both ways
These topics can be fine tuned further to match your requirements completely. You can find books and a lot of material on the net to prepare presentation on the above topics.
All the best and happy training.
Rgds,
Kavitha
From India, Mumbai
Find below an outline that you can elaborate on...
Presentation skills
Pre preparation
Body language and mannerism
Importance of "First Impression"
Opening and closing a presentation
Verbal and Non verbal communication
Barriers in Communication and overcoming them
Listening skills
Building positive attitude as your driving force so as to handle negativities like rejections
Time Management
Sales
Understanding customer needs
Know your Company, product and competition
Customer Service
What is Customer Service and why is it important
How to provide right Customer Service
Types of Customers
Handling different Customers
Educating Customers on our Product, schemes and services.
Assertive behavior to help turn customers around
Taking advantage of sales opportunities
Create a positive climate
Deliver Value
Communication should work both ways
These topics can be fine tuned further to match your requirements completely. You can find books and a lot of material on the net to prepare presentation on the above topics.
All the best and happy training.
Rgds,
Kavitha
From India, Mumbai
Hi,
Its in you its self, how you speak or present your self. What Mr.Sharma is putting some points you just keep in mind and you can prepare your self.
for the Customer Care you need smiling face all the time its depend upon how you handle the situation.
Thanks Mr.Sharma, keep-it up
Regards
Hemachandra
From India, Bangalore
Its in you its self, how you speak or present your self. What Mr.Sharma is putting some points you just keep in mind and you can prepare your self.
for the Customer Care you need smiling face all the time its depend upon how you handle the situation.
Thanks Mr.Sharma, keep-it up
Regards
Hemachandra
From India, Bangalore
Hi,
You can focus on the following areas:
Attitude is the start point of any initiative. Hence, Attitude- Building.
Communication skills(speaking & listening)
Business Etiquette(esp..Telephone & e-mail etiquette)
Customer service mgmt(esp..handling difficult customers).
There is an ocean of material in this site. Thanks to Citehr & its members!
Search for material in 'Downloads search' in the top centre of this page. I hope that will suffice you.
Regards,
Huma
From India, Madras
You can focus on the following areas:
Attitude is the start point of any initiative. Hence, Attitude- Building.
Communication skills(speaking & listening)
Business Etiquette(esp..Telephone & e-mail etiquette)
Customer service mgmt(esp..handling difficult customers).
There is an ocean of material in this site. Thanks to Citehr & its members!
Search for material in 'Downloads search' in the top centre of this page. I hope that will suffice you.
Regards,
Huma
From India, Madras
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