Hello Team, Request if you can assist in knowing Attrition, Shrinkage, service level, RTM, AHT, NPS scoring pattern, and formula for all the above in a detailed and easy-to-understand way
From India, Mumbai
From India, Mumbai
Dear member,
The information you have asked is available on Google. Why you could not check Google is not understood. Anyway, you may click the following links:
For AHT and Service Level: - https://www.customerexperienceupdate...romoter-score/
For RTM: - https://techdocs.broadcom.com/us/en/...-terminal.html
RTMs are codes and these will vary from one software to another
Shrinkage: - https://www.quora.com/What-is-Shrink...a-BPO-industry
Thanks,
Dinesh Divekar
From India, Bangalore
7855The information you have asked is available on Google. Why you could not check Google is not understood. Anyway, you may click the following links:
For AHT and Service Level: - https://www.customerexperienceupdate...romoter-score/
For RTM: - https://techdocs.broadcom.com/us/en/...-terminal.html
RTMs are codes and these will vary from one software to another
Shrinkage: - https://www.quora.com/What-is-Shrink...a-BPO-industry
Thanks,
Dinesh Divekar
From India, Bangalore
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