Dear CiteHR Community, I hope you are doing great! I want to know the grievance policy for BPO organizations!
What is the grievance?
Cause of grievance?
What is the grievance procedure?
Prevention of grievances?
From India, Pune
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What is the grievance?
Cause of grievance?
What is the grievance procedure?
Prevention of grievances?
From India, Pune
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Hi, If something unfair happens to employees at work, they can file a grievance with the company they work for. This is a formal complaint procedure.
Grievance Procedure
In general, the normal procedure begins with the employee making a formal, written complaint to their immediate superior, and a formal investigation commences. After verifying the facts, the investigator arrives at a conclusion either in favor of the employee based on the investigation or otherwise.
Prevention of Grievances
To prevent grievances, there should be a congenial and transparent work environment in the organization. However, employees' grievances are inevitable in any organization, regardless of the best efforts of employers, as individuals' mindsets differ, and even a positive action can be perceived negatively.
From India, Madras
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1015Grievance Procedure
In general, the normal procedure begins with the employee making a formal, written complaint to their immediate superior, and a formal investigation commences. After verifying the facts, the investigator arrives at a conclusion either in favor of the employee based on the investigation or otherwise.
Prevention of Grievances
To prevent grievances, there should be a congenial and transparent work environment in the organization. However, employees' grievances are inevitable in any organization, regardless of the best efforts of employers, as individuals' mindsets differ, and even a positive action can be perceived negatively.
From India, Madras
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