Can anyone send me KRAs and KPIs required in a software company? The company has 130 people in various departments like Web, Mobile, UI, Designing, SEO, and Marketing and Sales.
Thanks,
Reena
From India, Jodhpur
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Thanks,
Reena
From India, Jodhpur
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Dear Reena,
Preparation of KPIs and KRAs requires a lot of expertise. Secondly, you cannot develop the KRAs in isolation for a particular designation. This is an organization-wide exercise. I do not know what your designation is; however, if you are from HR, then it is not your job to develop the KRAs. This job belongs to a senior in your company. Why are seniors not developing the KRAs for their juniors? It appears that you do not have a comprehensive Performance Management System (PMS) in your company.
Irrespective of the type of company, the principles of PMS do not change; they are common across all industries. When establishing PMS or designing the KRAs, the following needs to be noted:
- Do we measure what deserves to be measured?
- Do KRAs pass the test of the SMART principle?
- Have the direct and indirect costs been identified for all departments? Are these costs included as KRAs for the respective HOD?
- Have the staff at the lowest level understood the importance of measurement or how to design the measures? Mere understanding of the concept of KPIs and KRAs by a Manager or HOD is not sufficient. They attain the department's KRA through their subordinates. What if the Manager/HOD does not get sufficient support from their juniors?
- Are there any staff who are kept off the hook?
I have been replying to posts on PMS time and again. Click the following link to refer to an exhaustive reply:
https://www.citehr.com/511936-pms-company.html
Though the heading of the link is for IT companies, the reply is applicable to all types of industries. In the above link, you will find several other links. Go through all the links patiently. It will improve your awareness of the subject.
For further doubts, you may call me on my mobile number. Talk to your management and find out if they are ready to hire paid services of an external consultant like me. For more information, you may call me on my mobile.
Thanks,
Dinesh Divekar
From India, Bangalore
Acknowledge(0)Amend(0)
8098Preparation of KPIs and KRAs requires a lot of expertise. Secondly, you cannot develop the KRAs in isolation for a particular designation. This is an organization-wide exercise. I do not know what your designation is; however, if you are from HR, then it is not your job to develop the KRAs. This job belongs to a senior in your company. Why are seniors not developing the KRAs for their juniors? It appears that you do not have a comprehensive Performance Management System (PMS) in your company.
Irrespective of the type of company, the principles of PMS do not change; they are common across all industries. When establishing PMS or designing the KRAs, the following needs to be noted:
- Do we measure what deserves to be measured?
- Do KRAs pass the test of the SMART principle?
- Have the direct and indirect costs been identified for all departments? Are these costs included as KRAs for the respective HOD?
- Have the staff at the lowest level understood the importance of measurement or how to design the measures? Mere understanding of the concept of KPIs and KRAs by a Manager or HOD is not sufficient. They attain the department's KRA through their subordinates. What if the Manager/HOD does not get sufficient support from their juniors?
- Are there any staff who are kept off the hook?
I have been replying to posts on PMS time and again. Click the following link to refer to an exhaustive reply:
https://www.citehr.com/511936-pms-company.html
Though the heading of the link is for IT companies, the reply is applicable to all types of industries. In the above link, you will find several other links. Go through all the links patiently. It will improve your awareness of the subject.
For further doubts, you may call me on my mobile number. Talk to your management and find out if they are ready to hire paid services of an external consultant like me. For more information, you may call me on my mobile.
Thanks,
Dinesh Divekar
From India, Bangalore
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Performance Management System.doc