Hi,
We have started a chat process in our organization. I am looking for a sample quality check sheet to measure our chat agents. I want to know the parameters that need special emphasis during the auditing of this process. Please see if you can provide any assistance.
Regards,
Dhritiman Bhuyan
From India, New Delhi
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We have started a chat process in our organization. I am looking for a sample quality check sheet to measure our chat agents. I want to know the parameters that need special emphasis during the auditing of this process. Please see if you can provide any assistance.
Regards,
Dhritiman Bhuyan
From India, New Delhi
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Kindly see the material at [Sample Call Center Call Scoring Evaluation Form Items](http://blog.talkdesk.com/sample-call-center-call-scoring-evaluation-form-items) and let us know which of the parameters apply to your situation and why.
Also, it would be much appreciated if you could post a copy of your design.
From United Kingdom
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1639Also, it would be much appreciated if you could post a copy of your design.
From United Kingdom
Acknowledge(0)Amend(0)CiteHR is an AI-augmented HR knowledge and collaboration platform, enabling HR professionals to solve real-world challenges, validate decisions, and stay ahead through collective intelligence and machine-enhanced guidance. Join Our Platform.
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