Hello CiteHR members,
I have received an offer to lead the training department of a company that wants to enter the BPO and Call Center field. Although I have been in this industry for a good amount of time now, my expertise is primarily in Process Training. While I am also well-versed in Pre-Process Training, I do not have access to modules, course contents, or presentations, as in all my previous organizations, they were copyrighted by the company. Therefore, I am looking for sources from which modules and presentations can be gathered regarding Call Center/BPO specific Pre-Process Training, such as Customer Service, Voice and Accent Neutralization Coaching, Culture Sensitization, Telephone Etiquette, and other soft skills parameters.
I would appreciate suggestions and any kind of help from all the members, or if someone can share with me the necessary resources. Thanks.
CC
From India, Madras
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I have received an offer to lead the training department of a company that wants to enter the BPO and Call Center field. Although I have been in this industry for a good amount of time now, my expertise is primarily in Process Training. While I am also well-versed in Pre-Process Training, I do not have access to modules, course contents, or presentations, as in all my previous organizations, they were copyrighted by the company. Therefore, I am looking for sources from which modules and presentations can be gathered regarding Call Center/BPO specific Pre-Process Training, such as Customer Service, Voice and Accent Neutralization Coaching, Culture Sensitization, Telephone Etiquette, and other soft skills parameters.
I would appreciate suggestions and any kind of help from all the members, or if someone can share with me the necessary resources. Thanks.
CC
From India, Madras
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Job Description - ITES Call Center BPO.doc
NEW PAY PACKAGE (Call center).xls