Dear Friends, I am in a manufacturing industry that prepares all Bakery and Patisserie Products. My company has outlets across Gujarat. Here, I have started an HR department for the first time, and training is being arranged. I need to provide one-day training to all the salespeople at the outlets.
Training Topics
- Personal Hygiene
- How to interact with Customers?
- How to sell yourself and then Products?
- Knowledge about the products?
Purpose
The purpose is to motivate and build confidence so that they are fully involved in the process.
Could you please help me with the above-mentioned points? What should I discuss with them? Any material or stories that could assist me?
Thank you in advance. I look forward to your response. Also, what things should I remember while giving training?
Regards, Nidhi HR Incharge
From India, Ahmadabad
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2Training Topics
- Personal Hygiene
- How to interact with Customers?
- How to sell yourself and then Products?
- Knowledge about the products?
Purpose
The purpose is to motivate and build confidence so that they are fully involved in the process.
Could you please help me with the above-mentioned points? What should I discuss with them? Any material or stories that could assist me?
Thank you in advance. I look forward to your response. Also, what things should I remember while giving training?
Regards, Nidhi HR Incharge
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From India, Ahmadabad
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Training Schedule and Implementation
First of all, you need to prepare a schedule for providing training, such as determining how many days of training are needed—1 month or 2 months. You can have 1 month of in-house training. First, arrange a place to provide training with the equipment used in your outlets. During this 1-month training, you have to design different modules accordingly. These modules should include customer interaction, personal and workplace hygiene, dressing, behavior, and item presentation skills. Role-playing should also be included during these training sessions. After one month of training, assess them and grade them to check if they are capable of deployment at outlets.
Following this, provide a 2-month on-the-job training by placing them at outlets under the supervision of store managers. During these 2 months, let the store managers assess them. It is important to establish criteria to judge their skills, especially in customer service and other areas. This process continues, and for old employees, you can offer cross-functional training (multi-skilled) if they are capable.
I hope this information is useful to you.
Regards,
Mohamed Rafiulla
From Saudi Arabia
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First of all, you need to prepare a schedule for providing training, such as determining how many days of training are needed—1 month or 2 months. You can have 1 month of in-house training. First, arrange a place to provide training with the equipment used in your outlets. During this 1-month training, you have to design different modules accordingly. These modules should include customer interaction, personal and workplace hygiene, dressing, behavior, and item presentation skills. Role-playing should also be included during these training sessions. After one month of training, assess them and grade them to check if they are capable of deployment at outlets.
Following this, provide a 2-month on-the-job training by placing them at outlets under the supervision of store managers. During these 2 months, let the store managers assess them. It is important to establish criteria to judge their skills, especially in customer service and other areas. This process continues, and for old employees, you can offer cross-functional training (multi-skilled) if they are capable.
I hope this information is useful to you.
Regards,
Mohamed Rafiulla
From Saudi Arabia
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Food Safety & Personal Hygiene Awareness Training 1.pptx