Dear Sir, Ma'am,
I have to develop a Key Result Area (KRA) for my team. They are Senior Executives. We are a team of individuals who train the service delivery department of an insurance company. We develop content and also conduct trainings.
Please help.
Regards,
Annie
From United States, Houston
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13I have to develop a Key Result Area (KRA) for my team. They are Senior Executives. We are a team of individuals who train the service delivery department of an insurance company. We develop content and also conduct trainings.
Please help.
Regards,
Annie
From United States, Houston
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Hello friend,
Consider the deliverables in terms of Quality, Cost, Time, and Service.
KRAs could read something like this:
1. Develop training module content in the area of .............. by September 2008.
2. Conduct Training of 5 batches of ............ by 30th October 2008.
3. Identify causes of delays in conducting training and reduce it by 10%.
4. Improve the feedback from participants on Program A from a 65% "Very Good" rating to a 75% "very good" rating.
5. Obtain feedback on the effectiveness of training conducted 2 months ago from superiors of the participants to understand usefulness and areas for improvement. Feedback should be collected for at least 25% of critical/important programs by 30th November. Analyze the feedback and develop improvement KRAs for the next quarter.
6. Prepare a method for calculating the cost of training by 30th November. Set a KRA to reduce this cost by 5% by the end of the next quarter.
7. Undertake training in the areas of a) ............. and b) to upgrade the latest developments in these areas by Dec '08. This is a self-development KRA and may include subject knowledge, communication skills, and computer skills.
These are just a few thoughts - hope these will be useful.
Regards,
Nishikant
From United States, Greensboro
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Consider the deliverables in terms of Quality, Cost, Time, and Service.
KRAs could read something like this:
1. Develop training module content in the area of .............. by September 2008.
2. Conduct Training of 5 batches of ............ by 30th October 2008.
3. Identify causes of delays in conducting training and reduce it by 10%.
4. Improve the feedback from participants on Program A from a 65% "Very Good" rating to a 75% "very good" rating.
5. Obtain feedback on the effectiveness of training conducted 2 months ago from superiors of the participants to understand usefulness and areas for improvement. Feedback should be collected for at least 25% of critical/important programs by 30th November. Analyze the feedback and develop improvement KRAs for the next quarter.
6. Prepare a method for calculating the cost of training by 30th November. Set a KRA to reduce this cost by 5% by the end of the next quarter.
7. Undertake training in the areas of a) ............. and b) to upgrade the latest developments in these areas by Dec '08. This is a self-development KRA and may include subject knowledge, communication skills, and computer skills.
These are just a few thoughts - hope these will be useful.
Regards,
Nishikant
From United States, Greensboro
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