Hello,
I am posting this for the second time. I work in an international call center and am in search of a quality evaluation form. I would like to include parameters such as convincing ability, presenting skills, opening call, closing call, wrap-up time, voice modulations, and accent/pronunciations.
It would be helpful to see some sample quality evaluation forms commonly used in call centers.
Thanks and regards,
Ayona
From India, Delhi
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17I am posting this for the second time. I work in an international call center and am in search of a quality evaluation form. I would like to include parameters such as convincing ability, presenting skills, opening call, closing call, wrap-up time, voice modulations, and accent/pronunciations.
It would be helpful to see some sample quality evaluation forms commonly used in call centers.
Thanks and regards,
Ayona
From India, Delhi
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hello, I am still waiting for your suggestions, can anybody please throw light on this matter?
From India, Delhi
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From India, Delhi
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I need a quality evaluation form for a call centre. I saw Abhishek's form, but that is not what I am looking for. I need something simpler that can grade the introduction, opening, pitch, closing, and rebuttals. If someone has a form like this, could I please have a look at it just to get an idea of how I can create one? Thank you.
From Pakistan, Islamabad
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From Pakistan, Islamabad
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It would immensely help to give a reply, if you could state whether you are a student or employee and what is the evaluation about and its purpose. Have a nice day Simhan
From United Kingdom
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From United Kingdom
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Hi! This is Ms. Lipika. I am new to this site. I am a Team Leader in a BPO and I am looking for a simple and straightforward call quality evaluation form. My department is an outbound call center wherein we make calls to customers and try to get them interested in online colleges. So, I need basic parameters to evaluate the calls, especially where they have made a sale. Anyone to help me out with this?
From India, Visakhapatnam
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From India, Visakhapatnam
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Hi All, Find attached the Quality Audit form Regards, Divya
From India, Madras
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From India, Madras
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I need Quality Score card for Survey Process Can some one help. On all the aspect’s Like Process Knowledge, V/A
From India, Bangalore
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From India, Bangalore
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Hello Team, I require a format for call quality evaluation of call center agent.
From United States, Fairfield
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From United States, Fairfield
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Please search the web; you will find many ideas for framing one. For example, I found a lot of ideas at https://www.talkdesk.com/blog/sample...on-form-items/
From United Kingdom
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From United Kingdom
Acknowledge(0)Amend(0)CiteHR is an AI-augmented HR knowledge and collaboration platform, enabling HR professionals to solve real-world challenges, validate decisions, and stay ahead through collective intelligence and machine-enhanced guidance. Join Our Platform.
PERFORMANCE EVALUATION FORM.doc