I just started in the hospitality industry with an HR role, and I have been asked to provide some key ideas on HR strategy for the company next year. Our division has about 150 staff members. Although we primarily provide services to a lot of customers, we do not have a sales department since the services have been contracted to our company on a long-term basis. However, we are receiving some poor feedback from our customers in terms of service levels, and the staff doesn't really feel motivated as people are used to the way things are. If anyone has any simple PPT or similar materials or any pointers on a few simple bullet points and suggestions, it will be really helpful!
From Hong Kong, Central District
Acknowledge(0)
Amend(0)
2From Hong Kong, Central District
Acknowledge(0)Amend(0)
A Suggestion.
You can train staff of your organization on Business Etiquette and Customer Service Orientation. These two things will help them in understanding how to handle different clients in different situations.
Regards,
Noopur
From India, Mumbai
Acknowledge(0)Amend(0)
You can train staff of your organization on Business Etiquette and Customer Service Orientation. These two things will help them in understanding how to handle different clients in different situations.
Regards,
Noopur
From India, Mumbai
Acknowledge(0)Amend(0)
Those are a couple of helpful ideas. What I am really looking for are some suggestions for me to put together in a PPT for our HR strategy presentation to senior management.
From Hong Kong, Central District
Acknowledge(0)Amend(0)
From Hong Kong, Central District
Acknowledge(0)Amend(0)CiteHR is an AI-augmented HR knowledge and collaboration platform, enabling HR professionals to solve real-world challenges, validate decisions, and stay ahead through collective intelligence and machine-enhanced guidance. Join Our Platform.
HR Manual (Employee Hand Book).doc
Coaching For High Performance Training.zip
Improving Employee Performance Through Workplace Coaching.pdf