Please find the attachment. Really a riot...
From India, Bangalore
Attached Files (Download Requires Membership)
File Type: zip Celebrating Customer Service 2000.zip (6.00 MB, 3979 views)

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This file works perfectly and is not corrupted.

For those who cannot open the file:

1. It is a zip file, so it needs to be unzipped first.
2. Once you have unzipped the file, it is an FLV file, so you will need an FLV viewer. If you don't have one, perform a Google search, download and install one, and then watch the movie.

None of this is rocket science. If you encounter issues downloading material from CiteHR, try using a bit of common sense to figure out the problem or consult your IT department before posting complaints on the forum.

John in Oz


From Australia, Melbourne
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Hi,

A member expressing his/her inability to open a document/file, which is being shared by a fellow member, is by no means an attempt at complaining. It would have been more appropriate if the tone of your message was milder.

In any case, thank you for educating us on how to open the file.

Regards,
Bob🌟


From India, Pune
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Thanks, John, for your information. Well, it wasn't a complaint on the forum. I have viewed zip files on this forum previously without any technical problems. As a result, I was unsure about this particular file.

Group HR
Express Pesticides
Mumbai, India

From India, Mumbai
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Jaya, It's in FLV format. I found several freeware players by doing a Google search for "FLV player." Additionally, I discovered that Real Player will also play the file. You may be prompted to download an additional component, but it worked for me.
From United States, Douglasville
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Sorry if you thought the tone of my message was harsh. It was not meant to be. But I am sad to say that I have become increasingly irritated by the constant posts in every forum regarding inability to download files, read files, etc. Even now, in this post, after I carefully explained how to open the file in question, there are still posts after mine asking the same question. Site members are not even bothering to read the previous posts!! Why is this, I often wonder? I am also surprised at the lack of simple basic IT skills of many members. I am no expert with computers by any stretch, but I know how to read a help file and I know how to do a Google search on an error message and work out what to do. It is totally unreasonable to expect posters to individually send files to people who supposedly have problems. I suspect that even if they did, the person in question would still have exactly the same problem opening the file. Please accept my apologies for going off-topic, but I just wanted to clarify this.
From Australia, Melbourne
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Hi 'Aussie John',

Noted and I would like to believe that you didn't mean to be harsh. However, in your recent posting, you have admitted that you 'become increasingly irritated' and that you are 'surprised at the lack of simple basic IT skills of many members'.

As members of the Training fraternity, we are constantly reminding ourselves, our peers, and our trainees about using the right tone. "It's not WHAT you say but HOW you say it," remaining cool and calm, and also how important it is to respect and understand everyone's needs.

This is only a clarification. Trust you'll understand.

Regards,
Bob :)


From India, Pune
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Pls share if any ideas , suggestions material on enriching customer experience / service for finance industry
From India, Pune
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