Hello, sir/madam. I am Bhavani. I am an MBA fresher and recently joined the HR department in a company that handles credit card collections. I have a question about training for telecallers. What type of training should be provided to them, and how can we develop their skills? Currently, my company's employees are conversing with customers in the local language, and I aim to change this practice and improve their communication skills. Any ideas on how to achieve this would be appreciated.
Thank you,
With regards,
Bhavani
From India, Madras
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Thank you,
With regards,
Bhavani
From India, Madras
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better you move with consultant those who are expertise in training or you contact with local training institute for giving training
From India, Pondicherry
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12From India, Pondicherry
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Hi Bhavani, Please refer the attached PPT on "Telephone Etiquette" and also some dox on communication skills. Hope this helps. Regards, ~Raghav V
From India, Kochi
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From India, Kochi
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Also missed out on attaching a "Training on Communication". Very useful one and also a simple one.
From India, Kochi
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From India, Kochi
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Bhavani, you need to identify the level first. You cannot give the same training to an experienced person as you would to a fresher. Categorizing would help you. You need to provide need-based training. Also, develop trainers from experienced staff to conduct training for freshers. The training has to be customized to the trainee's needs. It cannot be generic. Classify and create modules for each level, and deliver - it will yield results. It is a vast ocean; the deeper you go, the greater results you will explore.
For further queries, email me at
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For further queries, email me at
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Copy of SKILLS DEVELOPMENT TRAINING PROFILE 2008-2009.doc
Special Issues in Training and Development - PPT 10.ppt