I have recently joined a BPO company in Chennai, and there are no policies and procedures on employee benefits. Even the employees are working on national/festival holidays. Also, the company is not interested in framing policies/procedures. When checked, they claim that it does not work out in this industry. I just wanted to understand if there would be legal implications. Please advise and do reply.
Thanks and regards,
Swaminathan R
From India, Madras
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1Thanks and regards,
Swaminathan R
From India, Madras
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Understanding the BPO Industry's Operations
The BPO industry operates 24/7 to provide customer service. This setup clearly informs employees that they can either avail themselves of the holiday or be compensated with another day off or pay. You should check with your manager to get a clear picture and adjust yourself accordingly.
If the answer is no, I'm afraid you will have to consider changing industries.
Regards,
Abhishek - HR
From India
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The BPO industry operates 24/7 to provide customer service. This setup clearly informs employees that they can either avail themselves of the holiday or be compensated with another day off or pay. You should check with your manager to get a clear picture and adjust yourself accordingly.
If the answer is no, I'm afraid you will have to consider changing industries.
Regards,
Abhishek - HR
From India
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Employee Benefits.doc