Hi All,
Client Interfacing Skills are the buzzword for any job today. Can anyone please shed some more light on the same? What are the skills required for successful client interfacing? Please reply.
Regards,
Kunal.
From India, Mumbai
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Client Interfacing Skills are the buzzword for any job today. Can anyone please shed some more light on the same? What are the skills required for successful client interfacing? Please reply.
Regards,
Kunal.
From India, Mumbai
Acknowledge(0)Amend(0)
Hi Kunal,
Basically, this would mean all skills required to interface with clients. The thought-provoking must entail all areas needed to be possessed/honed to interact effectively with a client. Though this can be a vast topic, in brief, some skills for the purpose of training could be:
1. Negotiation skills
2. Communication skills
3. Presentation skills
4. Preparation of RFP, RFI, RFQs...
5. Proposal-building skills
6. Art of product/services costing
7. Qualitative feedback skills
8. Customer (read: client) satisfaction skills
9. Re-ordering skills
10. Customer (SLA) support skills
11. Query resolution skills
12. Effective (clients) time management
13. Problem-solving skills
14. Decision-making skills
15. DSS for Client, etc...
For building up training material/curriculum, each of the relevant areas could be expanded and presented.
Rahul 09968270580
From India, New Delhi
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12Basically, this would mean all skills required to interface with clients. The thought-provoking must entail all areas needed to be possessed/honed to interact effectively with a client. Though this can be a vast topic, in brief, some skills for the purpose of training could be:
1. Negotiation skills
2. Communication skills
3. Presentation skills
4. Preparation of RFP, RFI, RFQs...
5. Proposal-building skills
6. Art of product/services costing
7. Qualitative feedback skills
8. Customer (read: client) satisfaction skills
9. Re-ordering skills
10. Customer (SLA) support skills
11. Query resolution skills
12. Effective (clients) time management
13. Problem-solving skills
14. Decision-making skills
15. DSS for Client, etc...
For building up training material/curriculum, each of the relevant areas could be expanded and presented.
Rahul 09968270580
From India, New Delhi
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