Hello, friends. I am a Customer Care Manager at Maruti Suzuki company. How can I determine if my customers are satisfied with my service? If not, how can I satisfy them? Please provide me with ways to ensure customer satisfaction.
From India, Ahmadabad
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From India, Ahmadabad
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Conduct a survey of your customers and after analysing the results you can take steps to rectify the deficiencies.
From United Kingdom
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1639From United Kingdom
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Hi, in the case of a new establishment that is about to start, what factors should be considered to implement an effective customer satisfaction strategy, or how can it be planned? Can you please share that information with me? I will be grateful to you then.
From India, Calcutta
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From India, Calcutta
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Please tell me, what is your role and what sort of establishment are you considering? Are your customers consumers or other businesses? Have you searched the web for "customer satisfaction questionnaires"?
Have a nice day.
Regards,
Simhan
A retired academic in the UK
From United Kingdom
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Have a nice day.
Regards,
Simhan
A retired academic in the UK
From United Kingdom
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Hello Sir,
Thank you for replying. Actually, it is a new dealership of a well-known four-wheeler company that is going to start, and I have been selected as the manager of customer care. After my M.B.A., it is a golden opportunity for me to make a mark and prove myself. This is why I am feeling confused about how to embark on my career journey.
It is a customer-based service entirely, which is why I seek your help and support. I would greatly appreciate any suggestions you have, and I am eagerly waiting for them.
From India, Calcutta
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Thank you for replying. Actually, it is a new dealership of a well-known four-wheeler company that is going to start, and I have been selected as the manager of customer care. After my M.B.A., it is a golden opportunity for me to make a mark and prove myself. This is why I am feeling confused about how to embark on my career journey.
It is a customer-based service entirely, which is why I seek your help and support. I would greatly appreciate any suggestions you have, and I am eagerly waiting for them.
From India, Calcutta
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CUSTOMER SATISFACTION SURVEY FORM SS.doc
Customer care materials.ppt