I am working with a call center. This call center is the worst call center I have ever seen, but it was ranked 2nd once by NASSCOM in 2007, I think. The pay at this call center is very low compared to the same process in other companies.
The managers and team leaders tell the employees to extend and work on weekends as well. So, I had a direct discussion with my team leader stating that I cannot extend or work on weekends if the organization is not going to pay me extra for it. I informed him that he must put in a request to the manager. I also mentioned to my team leader that I would resign if I was forced to extend or work on weekends without extra pay. Despite this, I worked one day on a weekend as he instructed me to do so. My team leader then mentioned that my attitude was not correct.
After the discussion, I believe he complained about me to the manager. Things changed, and they started indirectly pressuring me. They were discussing my behavior near me but indirectly. However, I remained silent and patient, not saying anything about it.
The next day, the manager was discussing termination (not with me) and did not allow me to log in. She instructed me to wait until my team leader arrived. I messaged my team leader, but he did not respond.
I thought there might be a serious issue, so I decided to go home. I am considering leaving the job now. If I leave, will they blacklist me with NASSCOM? Sometimes, my team leader threatened employees who left the company that he would blacklist them with NASSCOM.
What should I do now? Please guide me.
From India, Madras
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1The managers and team leaders tell the employees to extend and work on weekends as well. So, I had a direct discussion with my team leader stating that I cannot extend or work on weekends if the organization is not going to pay me extra for it. I informed him that he must put in a request to the manager. I also mentioned to my team leader that I would resign if I was forced to extend or work on weekends without extra pay. Despite this, I worked one day on a weekend as he instructed me to do so. My team leader then mentioned that my attitude was not correct.
After the discussion, I believe he complained about me to the manager. Things changed, and they started indirectly pressuring me. They were discussing my behavior near me but indirectly. However, I remained silent and patient, not saying anything about it.
The next day, the manager was discussing termination (not with me) and did not allow me to log in. She instructed me to wait until my team leader arrived. I messaged my team leader, but he did not respond.
I thought there might be a serious issue, so I decided to go home. I am considering leaving the job now. If I leave, will they blacklist me with NASSCOM? Sometimes, my team leader threatened employees who left the company that he would blacklist them with NASSCOM.
What should I do now? Please guide me.
From India, Madras
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I have a very good typing speed of 52 wpm in the whole process. I am working in a non-voice process. I am an engineering student; I got a year back, and I am working at this time instead of wasting time. I have worked in a call center previously, and it was really good. After coming to this company, I felt like hell. They force us to work on the weekly off as well. I don't know what to do... Can anyone guide me, please...
From India, Madras
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From India, Madras
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I am not afraid, that is why I went to work after the issue, but I am afraid of being blacklisted by NASSCOM. I don't mind confronting them as well, but I must consider my future, right? That's what I did.
In this company, there is a high level of politics among employees who have been there for many years. I believe that's the reason why the manager was supporting my Team Leader. I am hesitant to approach the HR department as they may implement a new rule requiring my resignation.
Should I simply quit the job or should I take some other action? I don't want to waste time dealing with them or filing a case against them. Besides, I don't have any concrete proof. I am a punctual employee who prefers to focus on work rather than engaging in conversations, though I do have good relationships with my colleagues. Some employees in this company are willing to work on their days off as well.
Considering this company's influential background, even if I were to file a case, it may not yield any results. The manager could manipulate the situation by changing a few things and deny any wrongdoing. I lack evidence to support my claims.
I don't believe it's worth pursuing legal action as they could easily disprove my allegations.
From India, Madras
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In this company, there is a high level of politics among employees who have been there for many years. I believe that's the reason why the manager was supporting my Team Leader. I am hesitant to approach the HR department as they may implement a new rule requiring my resignation.
Should I simply quit the job or should I take some other action? I don't want to waste time dealing with them or filing a case against them. Besides, I don't have any concrete proof. I am a punctual employee who prefers to focus on work rather than engaging in conversations, though I do have good relationships with my colleagues. Some employees in this company are willing to work on their days off as well.
Considering this company's influential background, even if I were to file a case, it may not yield any results. The manager could manipulate the situation by changing a few things and deny any wrongdoing. I lack evidence to support my claims.
I don't believe it's worth pursuing legal action as they could easily disprove my allegations.
From India, Madras
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Telling somebody he is afraid would not be correct in this scenario. I would rather suggest you not to worry about the NASSCOM thing; it is completely fake. Ravishank is correct. It is your right to ask for time off as this is the policy followed by many call centers. If they do not grant your request, inquire about the policy. If they mistreat you, feel free to speak openly about the company's practices, find another job, and take 5-10 employees with you. This may make them feel threatened, so spread the word around.
Just be aware that you can easily find a new job these days.
From India, New Delhi
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Just be aware that you can easily find a new job these days.
From India, New Delhi
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No one can blacklist you with NASSCOM. Tell your team leader that you should speak up. Go and talk to your HR regarding this issue. He may be doing this because of extra work pressure, but your HR will definitely listen to you.
From India
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From India
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I have decided not to go back to the company for any procedures; I will just abscond. The company has high politics for employees who have worked there for many years. The manager worked there for 7 years, the Assistant Manager for 5 years, and the Team Leader for 5 years. Each individual supports themselves, even if they are wrong. It is the worst management. Therefore, I do not think it is a good idea to return and continue chasing after them. I left behind 15 days' worth of salary, which I do not need.
From India, Madras
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From India, Madras
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Hi Dileep,
I have one suggestion for you. Please look at yourself as a third person in the issue. Examine your behavior as well as that of your TL and manager. Based on your text, it seems like the TL and manager are lacking in managing things and have asked you to work on weekends and late hours.
I believe the manager's behavior may be due to a lack of maturity in project/task management, high pressure from management, or the work environment (office/home).
Even if you have discussed the matter face to face with the TL and manager, I think only 10% of managers will react positively. The remaining 90% of people may react negatively through direct or indirect behaviors, words, and actions.
Have you asked yourself (no need to answer in the forum):
- Am I competent (in terms of skills) for my work?
- Am I interested in my work? What is my satisfaction level?
- Can I do something to impress my manager professionally, like voluntarily contributing effort to work and highlighting their positive strengths when the opportunity arises?
If time permits, watch this video: [Jakkuboys - The Movie on Vimeo](http://www.vimeo.com/10913103)
If nothing goes well, then consider looking for opportunities to smoothly transition to a new job.
Bhaskar
From India, Madras
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I have one suggestion for you. Please look at yourself as a third person in the issue. Examine your behavior as well as that of your TL and manager. Based on your text, it seems like the TL and manager are lacking in managing things and have asked you to work on weekends and late hours.
I believe the manager's behavior may be due to a lack of maturity in project/task management, high pressure from management, or the work environment (office/home).
Even if you have discussed the matter face to face with the TL and manager, I think only 10% of managers will react positively. The remaining 90% of people may react negatively through direct or indirect behaviors, words, and actions.
Have you asked yourself (no need to answer in the forum):
- Am I competent (in terms of skills) for my work?
- Am I interested in my work? What is my satisfaction level?
- Can I do something to impress my manager professionally, like voluntarily contributing effort to work and highlighting their positive strengths when the opportunity arises?
If time permits, watch this video: [Jakkuboys - The Movie on Vimeo](http://www.vimeo.com/10913103)
If nothing goes well, then consider looking for opportunities to smoothly transition to a new job.
Bhaskar
From India, Madras
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Dileep,
I have worked in a few BPOs, and there is a serious leadership failure in this industry. If you look carefully, you will understand that these TLs and AMs have joined recently and are people who could not do anything else. Personally, I would recommend you to leave the industry, put some years into education, learn from the experience, and move on.
I do understand it is not as it sounds, but believe me, you will see the light when you put a bit more effort. I am doing the same; I had bad experiences in my BPO career.
Take care.
Regards
From India, Delhi
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I have worked in a few BPOs, and there is a serious leadership failure in this industry. If you look carefully, you will understand that these TLs and AMs have joined recently and are people who could not do anything else. Personally, I would recommend you to leave the industry, put some years into education, learn from the experience, and move on.
I do understand it is not as it sounds, but believe me, you will see the light when you put a bit more effort. I am doing the same; I had bad experiences in my BPO career.
Take care.
Regards
From India, Delhi
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Hi,
I have worked as a manager in one of the call centers. You don't have to be afraid of your manager and TL. But I suggest that you should go back to work and properly resign if you want to work in the same field. As the organization that you'll work for now will definitely do a reference check.
You can directly go to the HR and give some good excuse and resign on a good note :)
From India, Mumbai
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I have worked as a manager in one of the call centers. You don't have to be afraid of your manager and TL. But I suggest that you should go back to work and properly resign if you want to work in the same field. As the organization that you'll work for now will definitely do a reference check.
You can directly go to the HR and give some good excuse and resign on a good note :)
From India, Mumbai
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Hi,
I have worked as a manager in one of the call centers. You don't have to be afraid of your Manager and TL. But I suggest that you should go back to work and properly resign if you want to work in the same field. As the organization that you'll work for now will definitely do a reference check. You can directly go to the HR and give some good excuse and resign on a good note.
Find more at https://www.citehr.com/254627-seriou...#ixzz0oShYmqEE
From India, Mumbai
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I have worked as a manager in one of the call centers. You don't have to be afraid of your Manager and TL. But I suggest that you should go back to work and properly resign if you want to work in the same field. As the organization that you'll work for now will definitely do a reference check. You can directly go to the HR and give some good excuse and resign on a good note.
Find more at https://www.citehr.com/254627-seriou...#ixzz0oShYmqEE
From India, Mumbai
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Hi,
I wish to put some queries in this forum. I did the same on 17.05.10 but till now it has not been displayed for further replies. Please guide me on how to make new questions or discuss my queries.
Email: sskrcr@gmail.com
Thank you,
ssk
From Mali
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I wish to put some queries in this forum. I did the same on 17.05.10 but till now it has not been displayed for further replies. Please guide me on how to make new questions or discuss my queries.
Email: sskrcr@gmail.com
Thank you,
ssk
From Mali
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Hi, Thats better you name the company & lets warn the prospects about this. You find an Labour officer & raise a case against the company about harassment & breach of Labour laws. Regards!!
From India, Madras
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From India, Madras
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Ravishankar, yes, we are free to express our views on the internet, HOWEVER, we are not free to slander or defame people. BE VERY CAREFUL about naming people for anything.
From Australia, Melbourne
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From Australia, Melbourne
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I don't want to continue my career in BPO. I am an engineering student, and after one year, my engineering will be complete, so I will go into the IT field.
Actually, now I remember the Assistant Manager told me a sentence the day before: "Manager didn't let me log in." The sentence is, "I will see how you will use your talent." I didn't get if this is a sign that they are firing me or if he is going to register me for NASSCOM. I didn't exactly understand it.
I have already absconded from the job. Will it affect me in the future if I go into the IT field? I will not show the BPO experience at all, so can they trace it?
From India, Madras
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Actually, now I remember the Assistant Manager told me a sentence the day before: "Manager didn't let me log in." The sentence is, "I will see how you will use your talent." I didn't get if this is a sign that they are firing me or if he is going to register me for NASSCOM. I didn't exactly understand it.
I have already absconded from the job. Will it affect me in the future if I go into the IT field? I will not show the BPO experience at all, so can they trace it?
From India, Madras
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There is nothing like `blacklisting of call centre employees by NASSCOM'. Nasscom blacklists IT companies for frauds/mismanagement.
From India
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From India
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Hi Dileep,
I have gone through your problem. Believe me, you should be scared because they are taking you for a ride. I feel it would be better if you resign and look for a better job. As far as blacklisting goes, well, I will tell you to relax. They cannot blacklist you for any stupid reason. It's better to just lay low and explore better options. Remember, you learn from such experiences and move on in your life. Also, I would not recommend talking to anyone in HR (even though I am in HR, I am still advising you not to). I say this because the majority of BPOs have a dysfunctional HR system (I left a BPO and pursued an MBA after facing similar circumstances), and they prefer not to mess with people in operations.
All the best
From India, Delhi
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I have gone through your problem. Believe me, you should be scared because they are taking you for a ride. I feel it would be better if you resign and look for a better job. As far as blacklisting goes, well, I will tell you to relax. They cannot blacklist you for any stupid reason. It's better to just lay low and explore better options. Remember, you learn from such experiences and move on in your life. Also, I would not recommend talking to anyone in HR (even though I am in HR, I am still advising you not to). I say this because the majority of BPOs have a dysfunctional HR system (I left a BPO and pursued an MBA after facing similar circumstances), and they prefer not to mess with people in operations.
All the best
From India, Delhi
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