Need Help Identifying Key Performance Indicators for Various Roles in a Non-IT Company

Hi all,

I have been placed as an HR executive in a non-IT company. Today, I have been assigned to identify key performance indicators for the following employees:
a. Graphic designers
b. Industrial designers
c. Accountants
d. Office administrators
e. Office boy
f. Office assistant

Can anybody help me with this project?

Thanks.

Hello Everyone,

I have taken up an MBA project to study the need to identify the KPIs at the employee service level in BPO industries across Chennai. Can anyone suggest a few sites where I can find relevant information on this topic? I have planned to create a questionnaire to move ahead, but I am unsure what kind of questions to include as I do not have much information on hand. Could someone please guide me?

Sindhu Jadhav
Email - jadhavsindhu28@gmail.com