Stuck in BGV Limbo: How Can I Get My University to Respond and Clear My Background Check?

Hi! I have applied to a company for a new role, and they have initiated the BGV process. However, my University has not responded despite my attempts to reach out. This lack of response is causing a delay in my joining at the new company. Interestingly, my current company, where I am currently employed, also conducted a BGV without encountering such issues. I would appreciate your assistance in resolving this matter. What would be the best approach to ensure the successful completion of the BGV process?

We do not work for the university, so there is nothing we can do to help you there. Your only option is to keep trying to reach the university for an explanation. Are you able to go to the university and speak to them in person? It is easy to ignore phone calls, but if you are there in front of them, they cannot make an excuse.

In any case, I believe it is up to your company to follow up with the university for answers. They will have more authority than you to speak to them.

Dear Duvvubhavya,

Follow up with the University:
If the University is not responding to your inquiries, it may be helpful to continue following up with them. You can try reaching out through different channels, such as phone calls, emails, or in-person visits if possible. It's important to communicate the urgency of the situation and request a prompt response.

Provide alternative documentation:
If the University is unable to provide the required documentation for the BGV process, you can consider providing alternative documentation or evidence of your qualifications and credentials. This could include academic transcripts, certificates, or letters of recommendation from professors or academic advisors.

Communicate with the new company:
It's important to keep the new company informed about the situation and the steps you are taking to resolve it. They may be able to offer guidance or support in navigating the BGV process and finding a solution.

Seek assistance from a professional:
If you are encountering difficulties with the BGV process, it may be helpful to seek assistance from a professional, such as a legal or HR consultant, who can provide guidance and support in resolving the issue.

It's important to address this issue as soon as possible to minimize any delays in your joining the new company. Keep open communication with both the University and the new company, and continue to pursue a resolution until the BGV process is successfully completed.

Thanks,