Dear Gaurav,
Well, gentleman, like top bosses, your queries are cryptic. In many companies, top bosses ask terse questions to their subordinates. The puzzled subordinates seek clarification to satisfy the bosses. Nevertheless, a few HR professionals also imitate their bosses and start testing the questioning skills of their subordinates. Are you testing the questioning skills of your fellow members?
Be it noted that on this forum all are equal. Nobody is a boss or a subordinate. This forum is not for filling in idle time slots. The seniors spend their valuable time and the those who raise the queries are expected to value their time.
This is a knowledge-sharing forum. A true knowledge seeker comes to this forum with an open mind. Open-mindedness means giving the information on the following counts:
a) What is the nature of your industry within the service industry?
b) What is your designation? Why have you raised this query? Is this your initiative or it has come from the top boss?
c) What efforts you or your company has taken to reduce the employee cost?
d) Have you benchmarked against the competitor? What is the competitor's employee cost vis-a-vis yours?
e) Have you done workload analysis in your company? If yes, then on what parameters?
f) Have you done automation in your company? If yes, then in which section it was done and could it reduce the manpower?
g) Have you done any studies on the quality of the manpower and customer satisfaction? If yes, then please share the outcome.
h) How do you measure the output given by your company per person? A few examples of measuring output per person are:
I. Hospital: - Number of patients served per day per employee
II. Courier company: - The number of deliveries made per day per employee
III. Passenger airlines: - The number of air miles per day per employee
Final comments: - I don't know but if the crypticness is because of the lack of expressiveness, then you need to master the communication skills. The sooner you overcome this shortcoming, the better!
Thanks,
Dinesh Divekar