If you are facing a situation where your current company is not accepting your experience from a previous employer due to the lack of an offer letter and payslip, you can take the following steps to try and resolve the issue:
Provide Alternative Proof
Even if you don't have an offer letter or payslip from your previous employer, try to provide alternative forms of proof. This could include email correspondence, reference letters, project details, and any other documents that demonstrate your employment and the nature of your work. You mentioned that your current company received experience details from your previous employer's email and have their contact information; these could be useful in verifying your employment.
Explain the Freelancing Nature
If your work with the first company was freelancing, explain the nature of your engagement. Clarify that freelancers often don't receive traditional offer letters or payslips, but they can provide references, project details, and other evidence of their work.
Reference Check
If your current company has the contact information of your previous employer, encourage them to contact them directly for verification. Your previous employer can confirm your employment, responsibilities, and other relevant details.
Legal Requirements
Check the labor laws and regulations in your region to understand if an offer letter and payslip are legally required for validation of employment. If they are not mandatory, communicate this to your current company.
Provide Additional Information
Offer any additional information that can help support your case. This might include documents like tax statements, bank statements showing payment received, or any other official documents related to your freelance work.
Communicate with HR
Engage in open communication with your HR department to explain your situation and provide the evidence you have. Clearly convey that while you may not have traditional documents, you can provide substantial evidence of your employment.
Escalate if Necessary
If your efforts to communicate and provide evidence are not yielding results, you might need to escalate the matter within your company's HR hierarchy or through appropriate channels.
Consult Legal Expertise
If the situation becomes complex and it's affecting your employment, you might consider seeking legal advice to understand your rights and options.
Remember that every situation is unique, and the approach you take should be tailored to your circumstances and the company's policies. It's essential to communicate effectively, provide as much supporting evidence as possible, and try to resolve the matter through open discussions.