Dear Sharique Anwar,
The introduction of a culture of continuous improvement is a good initiative. However, it has to be preceded by an introduction to the culture of quality and TQM.
Are you an ISO 9000 company? If yes, then just follow the provisions of ISO. At this stage, it is more than sufficient. Over and above ISO, you need to document every single process of every department. Later, you need to measure the cost associated with each department. The continuous improvement initiatives are for:
a) Reduction of the process turnaround time of some process
b) Reduction of the consumption of resources
c) Improvement in the customer satisfaction
d) Reduction in some costs. However, the cost-reduction initiative should not increase costs somewhere else. Neither should it reduce customer satisfaction.
Thanks,
Dinesh Divekar