Aligning Company Culture with Values: How Do You Start the Improvement Process?

Hi all, I work for a logistics company, and we are in the process of improving our culture, which I need to align with our values statement. Can anyone share a presentation outlining the steps I should follow?

Dear Sharique Anwar,

The introduction of a culture of continuous improvement is a good initiative. However, it has to be preceded by an introduction to the culture of quality and Total Quality Management (TQM).

Are you an ISO 9000 company?

If yes, then just follow the provisions of ISO. At this stage, it is more than sufficient. Over and above ISO, you need to document every single process of every department. Later, you need to measure the cost associated with each department. The continuous improvement initiatives are for:

a) Reduction of the process turnaround time of some processes
b) Reduction of the consumption of resources
c) Improvement in customer satisfaction
d) Reduction in some costs. However, the cost-reduction initiative should not increase costs elsewhere, nor should it reduce customer satisfaction.

Thanks,

Dinesh Divekar

We do not work for your company and therefore have no knowledge of your culture and values. You need to develop a presentation based on the norms that have been articulated for your company. Senior management will be able to explain the company's values and tell you the sort of culture they are looking for. From that, you can put your presentation together.

You have failed to give us any background or context to your post. If you have problems with the culture in your organization, a simple presentation isn't going to fix it. Your first task is to investigate what the problem is before you can find a solution.