Provident Fund Deduction Issue: How to Respond to PF Department's Withdrawal Block?

Hi, if anyone can help me sort out my query. My payroll manager deducted an increased Provident Fund (PF) contribution from one of our employees in the middle of the financial year. Due to this deduction, the PF department is not allowing the employee to withdraw his PF deposit after he left the service. They are requesting a reply letter stating the reason for this deduction. What should be the appropriate reply?

Dear Pandey, we are unable to understand your concern properly. Kindly share the screenshot. Otherwise, you can visit your nearest Employees' Provident Fund Organisation (EPFO), and they will resolve it as soon as possible.