Hiring a Customer Service Manager for Our NBFC Startup: What Should the Job Description Include?

IBL HR Manager
Hello members, I'm working for a startup NBFC in Surat, and we want to hire a Customer Service Manager and team. Please share the job description and responsibilities.
Dinesh Divekar
Dear member,

Understanding Job Descriptions (JD)

The Job Description (JD) refers to written informative documentation that states the duties, tasks, responsibilities, and qualifications of a job, based on the findings of a job analysis. The JD is used either in the recruitment process to inform the applicants of the job profile and requirements or in the performance management process to evaluate the employee's performance.

Importance of a Customized JD

If you don't know the JD of the position, then how will you hire a candidate? A JD borrowed from another resource may not suffice for your purpose. Against this backdrop, there is a risk of wrong recruitment. Why do you wish to take this risk?

Enhancing Competence in JD Design

Against this backdrop, the situation merits the elevation of your competence in designing JDs and job responsibilities. These are the basic functions of an HR professional. In zeal for helping, some senior members may spoon-feed you; however, this spoon-feeding will do more harm than good.

Utilizing Online Resources

On Google, the JDs for the position you asked for are readily available. You may choose a suitable one, make amendments as required, and get it approved by the approving authority.

Thanks,

Dinesh Divekar
IBL HR Manager
Sir, thank you for your response. I need the job description to get an idea of the role. Are we looking for the same level as in other firms, or are we missing something? We need to hire the right people who can serve the purpose of the role.
If you are knowledgeable about any fact, resource or experience related to this topic - please add your views. For articles and copyrighted material please only cite the original source link. Each contribution will make this page a resource useful for everyone. Join To Contribute