Dear Sonia Negi,
While measuring the work done, we need to measure either the costs or ratios associated with the individual or department or organisation. The measurement of the costs and ratios is called as KRAs. Additionally, each KRA should meet the SMART principle also. SMART stands for Specific, Measurable, Attainable, Realistic and Time-bound.
A KRA that does not meet the SMART principle is not a KRA at all.
Now find out what is the measurable component in the activities you have mentioned. For further information, you may refer to the following reply:
https://www.citehr.com/620691-strugg...ml#post2447755
Otherwise, I have been giving replies on the concept of KPIs, KRAs, PMS etc for years together. You may click the following link to refer to one of the replies:
https://www.citehr.com/217784-help-n...tml#post978063
Thanks,
Dinesh Divekar