Building a Grievance Committee: Steps to Ensure Fairness and Trust in the Workplace

To create a grievance committee
To create a grievance committee, you should first establish the purpose and scope of the committee. Determine what types of grievances the committee will address and define the procedures for handling complaints.

Select members for the committee
Next, select members for the committee who are impartial and capable of handling sensitive situations. It is essential to have a diverse group of individuals with varying perspectives to ensure fair and unbiased decision-making.

Establish guidelines and protocols
Once the committee is formed, establish clear guidelines and protocols for how grievances should be reported and investigated. Training members on conflict resolution and communication skills is also crucial to ensure the effective functioning of the committee.

Review and evaluate the committee's performance
Regularly review and evaluate the committee's performance to identify any areas for improvement and make necessary adjustments. Open communication with employees about the committee's role and procedures is key to building trust and promoting a positive work environment.

Dear Aditya, As per the Industrial Disputes Act of 1947 (Section 9C), every industrial establishment employing twenty or more workmen shall have one or more Grievance Redressal Committees for the resolution of disputes arising out of individual grievances. Regarding the same, you can inform through a notice. For your reference, please go through the attachment. You can make changes based on your requirements.