How Should HR Handle a Supervisor's Orders Being Ignored in a Car Wash Setting?

Last August 30, the supervisor instructed Mr. Roger to lead the washing area near the reception bay effectively the following day at exactly 12 noon. This was to prioritize PMS vehicles while the other two washers were on break. This is one of the improvement plans they want to implement due to several negative feedbacks about the car wash service. When the supervisor delivered the order, it was noticed that Mr. Roger disobeyed the instruction the next day. He saw Mr. Roger around 12:30 pm starting the car wash, but not in the reception bay. The two car washers, asked by the supervisor, mentioned that ever since the orders were given, Mr. Roger has not been consistent with the directive.

Issue a show-cause memo against the individual for not complying with the order.

Warning Letter for Disobeying a Superior

Dear [Employee's Name],

It has come to our attention that you have been disobeying direct orders from your superior, [Supervisor's Name], on multiple occasions. This behavior is unacceptable and goes against the company's policies and expectations.

As an employee of this organization, it is crucial that you follow the instructions and guidance provided by your superiors. Disregarding their authority not only disrupts the workflow but also creates a negative work environment.

We understand that there may be instances where you disagree with certain directives. In such cases, it is important to communicate your concerns respectfully and professionally, rather than outright disobeying orders.

We expect immediate improvement in your conduct and adherence to instructions from your superiors. Failure to do so may result in further disciplinary action, up to and including termination.

Please treat this warning seriously and take the necessary steps to rectify your behavior moving forward.

Sincerely
[Your Position]
[Company Name]

Last August 30, the supervisor instructed Mr. Roger to lead the washing area near the reception bay effectively the following day at exactly 12 noon. This was to prioritize PMS vehicles while the other two washers were on break. This was one of the improvement plans they wanted to set due to several negative feedback about the car wash service. When the supervisor delivered the order, it was noticed that Mr. Roger disobeyed the instruction the next day. He was seen around 12:30 pm starting to do the car wash, but not in the reception bay. The two car washers, asked by the supervisor, noted that ever since the orders were given, Mr. Roger has not been consistent with the directive.

Hi, Please issue an advisory letter or warning letter advising him not to do so in the future.

To Mr. ___

Dear Mr. ____,

On August 30, 2022, you were instructed by your superior to lead the washing area near the reception bay. This was planned with the aim to prioritize PMS vehicles. However, it is observed that you disobeyed the instruction of your superior and failed to lead the washing area near the PMS vehicles. The above act of yours is a serious misconduct and amounts to insubordination. You are hereby strictly warned to obey the instruction of your superior, failing which we will be constrained to initiate disciplinary action against you.

Please acknowledge receipt of this letter.

For ____