Dear Madhuri,
Who is eligible to set the goals? Should it be done by oneself or by HR or by the superior/HOD? The reply to this question is the latter most. Therefore, Head HR should set the goals for Manager Admin and HR. However, who will set the goals for Head HR? It should be the Director or the MD of the company.
Knowing what to measure requires business acumen and expertise in measurement. Recently, I provided consulting services to establish a comprehensive PMS. I introduced 90 new measures. It included the introduction of 27 costs, 12 ratios and 51 measures spread across 13 departments. Most of the ratios are vital to the business and hitherto these were never measured. This is what happens when untrained person is assigned the task of goal setting.
Thanks,
Dinesh Divekar