Is your organization (Reliance) an exempted organization that is allowed to keep its own PF accounts? If not, then you have to apply for the withdrawal of PF through your member portal. The employer has nothing to do with it other than marking your exit from the EPF.
Eligibility for Pension and PF Withdrawal
How long did you remain in service? Did you serve for 10 years? Did you cross the age of retirement, i.e., 58 years? If yes, you can apply for a pension through your member portal. Before that, please ensure that you have completed the e-nomination, which is again an activity that you, as the member, have to do by yourself.
Please confirm.