I left job with a well known Faang company recently in Jan-22. All formalities were completed and they have processed the FnF and sent me the relieving letter online after 15 days from LWD which i have successfully downloaded from the online payroll portal.
In Apr-22 they reach out to me stating that they overpaid about INR 1.5k due to a miscalculation of income tax in the FnF settlement from their end and they provided bank account number to which i should refund back this amount. They also mentioned in the email that until i clear this amount they will not release the relieving letter.
But since i already downloaded the relieving letter, I was confused what they meant by this so i went into the online payroll portal for ex-employees to check on this and when i try to download the relieving letter now it says relieving letter will be available once settlement is done. (earlier it was available for downloading after FnF was settled)
I have absolutely no problem paying back the excess amount to them and I have been trying to pay this money ever since they contacted me, but the real issue is that they have given me invalid bank account details which is not being recognised in the system (i have even checked with the bank on this). I have written back to the exit helpdesk regarding this but they keep on insisting that the bank account details are correct, I have asked them to share proof of bank account (bank stmnt/cancelled cheque etc.) but to date there is no response from their side
What actions should i take to resolve this matter? And should i be asking them for any kind of receipt once this amount is cleared(hopefully)?
Will this have an impact on my candidature as I am applying for new jobs and will there be any issues in my BGV when i join a new company while i try to sort this issue with the ex-employer
In Apr-22 they reach out to me stating that they overpaid about INR 1.5k due to a miscalculation of income tax in the FnF settlement from their end and they provided bank account number to which i should refund back this amount. They also mentioned in the email that until i clear this amount they will not release the relieving letter.
But since i already downloaded the relieving letter, I was confused what they meant by this so i went into the online payroll portal for ex-employees to check on this and when i try to download the relieving letter now it says relieving letter will be available once settlement is done. (earlier it was available for downloading after FnF was settled)
I have absolutely no problem paying back the excess amount to them and I have been trying to pay this money ever since they contacted me, but the real issue is that they have given me invalid bank account details which is not being recognised in the system (i have even checked with the bank on this). I have written back to the exit helpdesk regarding this but they keep on insisting that the bank account details are correct, I have asked them to share proof of bank account (bank stmnt/cancelled cheque etc.) but to date there is no response from their side
What actions should i take to resolve this matter? And should i be asking them for any kind of receipt once this amount is cleared(hopefully)?
Will this have an impact on my candidature as I am applying for new jobs and will there be any issues in my BGV when i join a new company while i try to sort this issue with the ex-employer