Dear Shilpee Saxena,
While writing a letter to the previous employer, it is important to provide complete information. Therefore, confirm the following:
a) What was your designation? How many months/years did you serve in the company? What was your DOJ and what was your Last Working Day (LWD)?
b) Have you received the salary till your LWD? Were you paid with a gratuity or any other payment? Did HR professional provide you with the break up of your Full and Final Settlement (FFS)?
c) Were you paid with the incentive in the preceding months? What was the procedure?
d) What evidence do you have that makes you eligible to claim the incentive?
e) Do you have information about other ex-employees who quit the company and were paid with the incentive after their exit.
f) Have you given telephone calls to your former HOD or HR professional on pending incentives? What do they say? Did you record your call conversation?
g) When you left the company, did you discuss with anyone about the pending payment of incentives? What was the take of that person?
We the members of this forum are outsiders. Unless we know the complete facts of the case, it will not be possible for us to provide a draft of the letter. Hence the above questions.
Thanks,
Dinesh Divekar