Struggling to Create a Performance Matrix for NBFC Employees? Need Your Guidance!

Dear Seniors, I need your support on how to create a Performance Matrix. Management has asked me to start working on it individually. We are in the NBFC sector and have 5 departments:

1. Sales
2. Verification
3. Collection
4. HR
5. Accounts

This is my first time working on it, and I have no idea where or how to start. I have done some research but didn't fully understand it. Your support would be greatly appreciated.

Regards

Customization of Performance Matrix

The performance matrix requires customization. Therefore, the material available on the internet may not be suitable for you. Developing the performance matrix would require studying the systems and processes of your company. Therefore, it would require consulting.

Comparing Branch Performance

Nevertheless, if you have a number of branches and wish to compare their performance, then you may measure single-factor productivity and multiple-factor productivity. This will help you make an apple-to-apple comparison.

Thanks,

Dinesh Divekar