Dear Apadharna Sivakumar,
You have raised a query on contract workers. Your query is not specific to any industry or company as such, but it concerns the welfare of contract workers as a whole. My reply is as follows:
Genesis of Contract Staffing
a) Let us look at the genesis of contract staffing. In Europe and the USA, as wages started rising, it became difficult to keep all the workers on the company's roll. To save costs, low-level service jobs were outsourced. Over time, outsourcing went beyond the borders of the parent country, and jobs started getting outsourced to Asian countries. The outsourcing wave generated millions of jobs in Asian countries, leading to economic upliftment. A classic example is Bangladesh, whose economy thrives on outsourced work.
b) However, businesspersons in a few countries like India realized the importance of outsourcing, and low-level service jobs were outsourced. Whether it really saved their working capital is not known, as I have yet to come across any systematic study on this subject. However, the outsourcing industry started booming as it became easy to hire and fire contract workers.
Management Science Perspective
c) Nevertheless, rather than looking at this issue through the prism of social welfare, let me examine it from a management science point of view. Human resources are an important resource. Far from depreciating, the value of this resource appreciates. It is essential for companies to grow their human resources. Growing human resources does not just mean training or promoting them; it also means showing faith in their capabilities and motivating them. Most big corporations have grown not only because of strategic planning but also because of suggestions from ordinary workers.
Transactional Relationship with Contract Workers
d) The relationship with contract workers is transactional. Companies do not invest in the contract workers for their growth. Since companies keep them on the fringe, there is no commitment from the outsourced workers. While business owners may derive delight from the flexibility to remove contract employees easily, their failure to generate commitment results in unquantifiable losses. Living under the false assumption that they do not lose anything, the losses remain unaccounted for.
The Way Forward
e) What is the way out? When will business owners understand that the disadvantages of outsourcing outweigh the merits? To know this, we may have to wait for one more generation. There is a cycle of economic activities. If there were a cycle of outsourcing, there would be a cycle of insourcing too, though the term "insourcing" is used for convenience.
Impact of COVID-19 Pandemic
f) The fallout of the COVID-19 pandemic was the realization by European countries and the USA of the disadvantages of outsourcing. Due to disruptions in supply chain and business activities, the realization of self-reliance or dependence on home-grown activities has dawned, albeit arising from external factors rather than internal ones.
Modi Government's Economic Policies
g) Now let me address the Modi government's attitude towards business. Whether to make economic policies "business-friendly" or "businessman-friendly" is a difficult choice for a political leader. The former may improve common citizens' well-being but may not guarantee sustained political power. In contrast, the latter is always beneficial as alignment with businesspersons aids in receiving a continuous flow of political funds. A news report titled "At Rs 1,450 cr, BJP got 61% funding via Electoral Bonds before LS polls" speaks volumes, requiring no further explanation.
Thanks,
Dinesh Divekar