Creating a Training Calendar for Store Managers: How Do I Define Goals and Learning Outcomes?

Hi team, I am working as HR in a retail pharmacy chain. Currently, we don't have a training calendar, and I would like to create one. For example, the store manager's training program on leadership techniques is my subject. How can I write the goals, objectives, and learning outcomes?

Dear Allmed,

If you work in a retail pharmacy chain, then your number one priority is to map the supply chain of your company. After mapping the supply chain, you need to identify the nodes where the inventory is stored. Optimization of the inventory is the goal of your organization and consequently, it will be the goal of the training department as well.

The essence of leadership in retail management

The essence of the leadership of your retail managers will lie in the optimization of the inventory. They can demonstrate it on the following counts:

a) Calculation of the inventory carrying cost at each node. This cost has to be balanced with the ordering cost.

b) Calculation of the cost of stock-out. This cost has to be balanced with the excess accumulation of the inventory.

c) Minimization of the cost of shrinkage owing to deterioration, damage, pilferage, etc.

Each manager of your company must know how to apply the relevant concepts of Supply Chain Management (SCM) to the business of your company. However, it is much easier said than done. Anyway, if you need any assistance, feel free to contact me.

Thanks,

Dinesh Divekar

Thank you so much for your prompt reply, Sir. I need more insight into techniques on leadership skills, sales techniques, customer service, shop floor management, staff management, profit management, etc. I would be happy if you could help me. Thank you.