Dear Amit,
Whether MNC or otherwise, Glassdoor negative reviews is a common feature for almost all prominent companies. But then why is your company worried about it? Notwithstanding the negative reviews, most of the companies are growing and attracting candidates too! When checked, I found a few adverse (but not necessarily negative) comments against even Google India too!
Nevertheless, negative reviews could make a negative influence on the minds of job candidates. Therefore, the following is suggested to overcome negative reviews:
a) Negative reviews reflect the mindset of the current as well as the former employees. However, it is also a reflection of the company's culture. Therefore, let all the HODs brainstorm on which part of the company's culture needs an uplift. If HODs know the flaw then why to ask the employees.
b) You may conduct an Employee Satisfaction Survey (ESS). While conducting the ESS, do not adopt the standard approach. Rather design the questions based on the negative reviews. This will help to understand whether the negative reviews have a backing of other employees as well. However, after conducting an ESS, you need to make an action plan to make the required changes as well.
c) Contact ex-employees and take their feedback on the improvement of the company's culture.
d) Work can be done on all the above points provided you have the support of the top management. In many MNCs, the top boss is absolutely coercive and people just work for the sake of money. With such bosses at the top, eradication of the negative reviews will be almost impossible.
e) Because of my exposure in the field of training, I have observed that the work culture of a few MNCs is just like some Indian Lala company. I did not notice anything like MNC in them. These MNCs live with this travesty and unless this travesty is eradicated, it will not be possible to stop negative reviews from coming up in the public forum like Glassdoor.
Final Comments: - This is a straightforward observation. You have raised a post on a sensitive issue of negative reviews on the public forum. Nevertheless, you have not given sufficient background information like the nature of your industry, whether any analysis of the negative reviews was done, whether any action was taken on the analysis, what is your designation, whether you have been given this project to handle or it is just your idle intellectual curiosity and so on. Yours is just an 18-word post written casually. With this kind of casual approach, will you be able to fix the sensitive issue of negative reviews? By your unmethodical approach, members of this forum will not get surprised by the negative reviews for your company. Your post symbolises what your company is!
Thanks,
Dinesh Divekar