Dear Surbhi,
In one of your earlier posts, you have written "And answer for this is, i have already had words with him but because his attitude is not right he remained same. About that he complained to CEO that i have not the way to talk."
The members of this forum are outsiders and do not know what exactly happened when you had a word with the employee on his absence. Nevertheless, let me decode this cryptic message.
We the HR professionals are required to keep the organisation's interest in mind. Occasionally, it conflicts with the employee's personal interest. Against this backdrop, the employee could make a complaint against the HR professional. However, under such circumstances, HR personnel are required to show patience and not to take the complaint personally. Because of such complaints, HR's job becomes a thankless one.
However, when you had called the employee to discuss his absence, how did you counsel him? Did the employee complain to the CEO for questioning the absence or the way he was questioned? To handle such cases, HR professionals are required to master counselling skills. Did you implement the principles of counselling while counselling an employee?
The skills that support counselling skills are listening skills, questioning skills and interpersonal skills. The usage of these skills plays a vital role in the method of counselling.
Therefore, you may recollect the incident and write it down. Thereafter, you may read articles on the counselling skills and check whether the counselling was done as per the procedure or was there any flaw. If you are able to identify the flaw then you may take the corrective steps to overcome the flaws in the future counselling sessions.
All the best!
Dinesh Divekar