Dear Rupali,
It is difficult to provide the verbatim of the contract agreement, nevertheless, you may design the contract agreement on the following points:
a) How the Field Executive (not "delivery boy") will get information on the delivery of the orders?
b) From where the orders will be picked?
c) Any responsibility of the Field Executive (FE) on maintaining the records of the delivery
d) The measurement of the delivery turnaround time, if any. How the delay will be calculated, who will maintain the records?
e) How the delivery order completion will be recorded, who will do it, where it will be done?
f) Responsibility of the FE in the case of delivery of the incomplete shipment
g) Rules for the damage of the material to be delivered
h) Rules regarding refusal to accept the shipment, either fully or partially by the customer
i) Rules regarding misplacement or theft of the material while under the possession of FE
j) How the payment will be made? Will be it be daily, weekly, monthly etc? Who will make it? Will there be a penalty or disallowance on any count and if yes, then how it will be calculated?
k) The payment of petrol or vehicle maintenance allowance if any
l) Code of conduct while interacting with the customer
m) General rules for grooming and deportment. Requirements specific to COVID-19 pandemic
n) Specific instructions while dealing with the security personnel of the apartments
o) How the permission for the absence from the work to be communicated, how it is to be communicated, how many days before it needs to be communicated
The above-mentioned points may not be in the sequence that you wish. Therefore, the sequence may be changed as per your requirement.
Thanks,
Dinesh Divekar