Dear Vohraa, Employees do commit mistakes while working. A few workers mend their ways after counselling, a few others after punishment, however, a few others remain incorrigible even after counselling or punishment also.
Probably you wish to take action against the third category of employees. However, displaying a photo of the worker on the notice board for committing mistakes while working is nothing but humiliation. No evidence is available that shows people correct their behaviour after making them lose their prestige.
Yes, error-free work is an absolute necessity. Customers expect defect-free products or services. To meet their expectations, maintaining 100% quality is important. But then to do this the right way is to recruit the right people or educate or train them. India has world-class companies like TVS that have placed a heavy emphasis on the quality of the work. Nevertheless, these companies became par excellence without humiliating their workers.
Initially, a photo on the notice board may embarrass a worker. Nevertheless, when a few others too join his bandwagon, it will become a norm and such workers could rationalise with the new method of punishment. What to do then? Have you thought it of?
Thanks,
Dinesh Divekar