I need not mention that out-of-the-box thinking means thinking differently. Basically, you need to change your mindset. In every sector, at every place, there is always scope for improvement, even if it is very small. You should have a greater perspective, not just because your boss told you to, but for other reasons. The boss will always give you feedback, whether you work in a US-based company or in a smaller organization.
Managing Employee Queries
When managing employees' basic queries related to leave, salary, etc., you should aim for a scenario where there are no queries from the employee to you. You need to consider how to minimize the number of queries and reduce the time taken to resolve them. Always remember that employees are your customers. They are your internal customers, so treat them well. Implement methods to ensure their satisfaction. Consider changing your current practices or processes. For example, if you are using a notebook to record complaints, switch to using a PC. If you are already using a PC, consider transitioning to receiving complaints via email. Continuously make small changes like this.
Kaizen Reporting
In "Kaizen" reporting, I recall a practice from many years ago. I used to keep a ballpoint pen in the pen stand with the ballpoint facing upwards. I then changed the position so that the ballpoint was at the bottom. This simple adjustment made writing with the pen much easier, as it improved the ink flow. This is just one example.
Success will come when you get used to thinking outside the box.