Transfer Claim Stuck in "Inaction-able" Section: How Can I Approve It Without Digital Signature?

Hello everyone,

Greetings of the day. I have a query regarding an employee who has applied for a transfer claim from their previous employer. When I checked the transfer claim, it is in the "Inaction-able" section, and there is neither an option to approve it via digital signature nor to delete it.

How can I approve it? What is the reason behind this?

When someone applies for an online claim, they can apply through their previous employer or current employer, depending on the availability of a digital signature. Suppose a person applies through their previous employer; in that case, on the employer portal of the current employer, the claim will show as in-actionable until it is digitally approved by the previous employer. Once approved, the claim will be removed from the system.

Thanks,
Amit, HRD
Bakson Drugs & Pharmaceuticals Pvt. Ltd.
Parwanoo, [Phone Number Removed For Privacy-Reasons]