Dear Oanimasaun,
If the sales team has poor performance then predominantly HOD of Sales Department is responsible. It is he or she who is supposed to drive the sales. Why is he/she failing short of the expectations?
Have you done the analysis of the poor performance? What kind of sales that salespersons do? Is it a field sale or telephonic sale? If field, then who accompanies them to the field? Who gives them feedback on how the sales call was handled?
If telephonic sale, then who monitors their calls? Does your company make an arrangement for the audio recording of the sales call? Who monitors the audio files?
I have raised the above questions because when a person gives feedback, he/she should be well ready to counter the superficial reasons that the employees may come up with. A proper homework is necessary before giving feedback.
Sales, by and large, is an individual activity. Why teamwork is hampering sales and how is it hampering? Have you studied the occasions where teamwork could have improved the sales performance?
Thanks,
Dinesh Divekar