Navigating Email Etiquette: Should I Call to Confirm After Sending Important Emails?

Respectable Seniors, I'm working as Manager HR in a hospital. Last week, I sent an email with some information to the CFO of our hospital as per his request. He didn't check his email and called me to send that information. I told him that I had already sent that email on the same day when he asked me for it. In response, the CFO told me that I should have called him to inform him that I had emailed him and asked him to check it out.

Is it important/ethical to inform after sending an email?

Would it be considered unethical or wrong on my part if I don't call? Please shed some light on this matter.

Supplementary Communication After Email

This problem is not about "Email Etiquette" per se but about having supplementary communication. After completing the primary communication with very senior officials, it is advisable to send a supplementary communication through SMS or WhatsApp message. Yes, a telephone call is also an option, but it disturbs the recipient of the communication. In the communication, it is better to include the sentence, "please check the spam folder if not received in the inbox."

CFOs, Managing Directors, or Chairpersons are busy individuals. They deal with diverse issues simultaneously, and occasionally, things escape their attention. Hence, as a junior-level employee, it is advisable to take this precaution.

Thanks,
Dinesh Divekar

Dear Friend,

You did your job well. However, when communicating with top brass, it is better to inform them via phone call, WhatsApp, or SMS to prompt them to check their emails. This action is not necessary for everyone, but it is advisable for a select few, namely the MD, CEO, and Chairman.

Typically, individuals in such high positions do not manage their own accounts but rely on their secretary, PA, or TA due to their busy schedules and numerous other responsibilities.

Regards,