Hi
We are in a service sector we use to deliver directly to customers
when a delivery went in customer place with delivery vehicle, when delivery boy went to deliver to the customers and return back some other outsiders abused him for stopping vehicle there and our boy try to apologizes him and removing the vehicle that guy wont listen called four other members and beaten the delivery boy
Please suggest how to handle the incident ,
delivery explained whole thing to customer about the incident they said you may can proceed legally they wont have any issue what ever action we take on them
Delivery boy also want to go legally we are thinking it may effect on company reputation please suggest us some solutions
Regards
Arjun
We are in a service sector we use to deliver directly to customers
when a delivery went in customer place with delivery vehicle, when delivery boy went to deliver to the customers and return back some other outsiders abused him for stopping vehicle there and our boy try to apologizes him and removing the vehicle that guy wont listen called four other members and beaten the delivery boy
Please suggest how to handle the incident ,
delivery explained whole thing to customer about the incident they said you may can proceed legally they wont have any issue what ever action we take on them
Delivery boy also want to go legally we are thinking it may effect on company reputation please suggest us some solutions
Regards
Arjun