Situation 1.: If an employee is responsible to handle 40 clients of a company. But whenever the client goes to him with some queries or complaint, he runs to his Manager for solutions. If the manager asks some relevant questions onto the issue, the employee goes back to his desk to check the details & comes back to manager with particular answer. He neither has a skill to face client's queries on his own, nor able to be ready with complete information before presenting the query/ complaint in front of the Manager.
Situation 2.: There is a team of 15 employees from different departments. Their manager wants them to understand the importance of providing CORRECT data to their managers. The manager should not go back to the employee to question the data.
What training can be arranged or designed for above two situations.?
Situation 2.: There is a team of 15 employees from different departments. Their manager wants them to understand the importance of providing CORRECT data to their managers. The manager should not go back to the employee to question the data.
What training can be arranged or designed for above two situations.?