Dear HR colleague, with this post, my friend, you have raised very fundamental issues of the prevalent performance appraisal system and its linkage with salary raises. It points out the unconscious bias of regarding revenue-earning functions/individuals as superior to support functions in terms of salary raises. This age-old belief continues even today. It is time to do some rethinking on the practice and principles in this regard.
Principle of Equity and Fairness
The principle of equity and fairness demands that employees rated and falling in the same rating scale (Outstanding, Excellent, Good, and Average) should ideally be given the same percentage of increase regardless of revenue-earning or support roles. On the other side, clubbing performance into such black and white boxes, disregarding the grey shades of performance (individual differences), would demand designing a system of near-accurate performance rating and fair linkage of the percentage of increments based on relative individual contribution.
This is easier said than done, and I have yet to come across a system that embraces and knits all the principles in a balanced, foolproof, and practical manner. It remains a challenge for many creative HR professionals, researchers, and practitioners. I would like to invite views from learned members and address the issues raised, which are very dear to the hearts of employees, in general, and HR, in particular.
Regards, Vinayak Nagarkar HR Consultant