Dear Abhishek, in which institution are you doing your MBA and in which mode? Have you completed a module on Research Methodology? Do you have any previous work experience? Do you have access to any BPO to conduct your study? Have you found a project guide?
Before selecting a project topic, you need to study some scholarly articles available on the web. This will help you decide what others have done, where and how, and any limitations that may affect the successful completion of your project.
Kindly look at some of the links at
https://www.google.co.uk/search?q=BP...p;amp;ie=UTF-8 and then let us know what you have decided and why.
Also, please inform your classmates to contact me if they need help. By helping others, you will not lose out.