Dear Richa,
You have said that the link that provided is not working. However, I clicked it, I found it was very much working. Anyway, you may click the following link and refer my reply placed at post No 2:
https://www.citehr.com/523786-traini...ml#post2222367
You may find out what are the critical issues related to your operations or production, what are the quality issues, what are the issues related to the customer satisfaction etc and conduct the training to solve the issue. Therefore, before conducting the training, make sure that your training efforts are directed towards:
a) Increase in Customer Satisfaction Index or reduction in customer complaints
b) Reduction in process turnaround of some process
c) Reduction in consumption of resources
d) Increase or decrease of some ratio
There is no need to ask the participants whether the training was helpful or not. If you are conducting training to solve the business issue or operational issues question about helpfulness of the training does not arise.
For further query, feel free to contact me.
Thanks,
Dinesh Divekar